Soumya Ranjan Dhar — Operations Associate

I am a highly motivated and results-driven Senior Application Support Engineer with over 9 years of experience in production and application support, cloud platforms (AWS, GCP), ETL tools (Fivetran, HVR), automation scripting (Python, Bash), and full-stack web development. Throughout my career, I have specialized in resolving critical production issues, automating manual processes, and improving system reliability in high-volume, SLA-driven environments. I thrive in fast-paced, customer-centric roles where I can combine technical expertise with problem-solving skills to ensure seamless service delivery. 💡 My expertise includes: Cloud Infrastructure (AWS, GCP): Creating and configuring cloud resources to meet application and customer requirements. Automation & Scripting: Building Python/Bash scripts to streamline repetitive tasks, increasing operational efficiency and reducing downtime. Incident & Problem Management: Leading incident response, conducting Root Cause Analysis (RCA), collaborating with engineering teams, and implementing long-term fixes. ETL/Data Integration: Supporting and configuring tools like Fivetran and HVR for robust data replication and integration pipelines. CI/CD & DevOps Tools: Experience with Jenkins, Docker, Git for development and deployment automation. 🔧 I am passionate about driving continuous improvement and enabling scalable, automated solutions that reduce manual intervention while increasing system performance and reliability. I believe in empowering teams through mentorship, knowledge sharing, and collaboration. 🌍 Open to networking, collaboration, and opportunities in cloud engineering, automation, and technical leadership. Let’s connect and create efficient solutions together!

Stackforce AI infers this person is a skilled Application Support Engineer with expertise in cloud infrastructure and automation in a SaaS environment.

Location: Bengaluru, Karnataka, India

Experience: 10 yrs 5 mos

Skills

Incident & Problem Management
Automation & Scripting
24x7 Production Support
Application Support
Full-stack Development

Career Highlights

Over 9 years of experience in application support.
Expertise in cloud platforms like AWS and GCP.
Proven track record in incident management and automation.

Work Experience

Fivetran

Senior Customer Support Engineer (5 yrs 8 mos)

Tata Consultancy Services

PricewaterhouseCoopers L2/L3 Support Engineer (1 yr 1 mo)

Barclays L2/L3 Support Engineer (3 yrs 5 mos)

Application Support Analyst (4 yrs 9 mos)

Education

Bachelor of Technology - BTech at Kalinga Institute of Industrial Technology, Bhubaneswar

Soumya Ranjan Dhar

Operations Associate

Bengaluru, Karnataka, India10 yrs 5 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in application support.
Expertise in cloud platforms like AWS and GCP.
Proven track record in incident management and automation.

Stackforce AI infers this person is a skilled Application Support Engineer with expertise in cloud infrastructure and automation in a SaaS environment.

Contact

Skills

Core Skills

Incident & Problem ManagementAutomation & Scripting24x7 Production SupportApplication SupportFull-stack Development

Other Skills

APIsApplication Level IssuesAutosysCSSChange ManagementDB Level IssuesDjangoGCPHTMLITILIncident ManagementInfrastructure IssuesJavaScriptJenkinsKubernetes

About

Experience

10 yrs 5 mos

Total Experience

5 yrs 2 mos

Average Tenure

5 yrs 8 mos

Current Experience

Fivetran

Senior Customer Support Engineer

Aug 2020 – Present · 5 yrs 8 mos · Bengaluru, Karnataka, India

Tata consultancy services

3 roles

PricewaterhouseCoopers L2/L3 Support Engineer

Jul 2019 – Aug 2020 · 1 yr 1 mo

Designation: L2/L3 Engineer
Roles And Responsibility:
Involved in bug fixing and working on request from L2/L1 team
Strong experience using Web Services and API’s in Javascript.
Work with developers for deployment in Jenkins and do post validation for the application.
Data fix in mongo Db
Check logs in gcp and Kubernetes and work on error logged in gcp/Kubernetes.
Experienced in working with various Javascript Integrated Development Environments like visual studio code
Deep understanding of HTTP methods, RESTful architecture

Web ServicesAPIsJavaScriptJenkinsMongoDBGCP+3

Barclays L2/L3 Support Engineer

Jan 2016 – Jun 2019 · 3 yrs 5 mos

Designation: L2/L3 Engineer
Roles and Responsibility:
Providing support on the basis of 24*7
Responsible for providing the support in L2/L3 level depending on the priority of the issues to meet the client's SLA.
Proactively monitor & resolve all the service /Incident tickets including Sev1/2/3 in our queue.
Coordinating with various interface systems on resolving their issues.
Used Autosys tool for scheduling the job/Creating New Job/ modifying Jil and monitor thealerts.
Coordination with different stakeholders for resolution of issues at all levels.
Handling Project Documents Tracing for Applicable Modules.
Analysing the logs for any kind of issues in our Production servers.
Proactively Escalating and follow-up the issues to the concerned team when necessary.
Participate in the WEEKEND activities/DCR test/PAT test.
Do all the necessary steps to resolve a CAT-A issue (MIM Bridge/Triage Call).
Worked proactively on DB level issues and Application Level issues as well Infrastructure issues.
Modifying Procedures with the help of BTB and executing them.
Raising and performing change release as per business requirement.

AutosysIncident ManagementChange ManagementDB Level IssuesApplication Level IssuesInfrastructure Issues+2

Application Support Analyst

Nov 2015 – Aug 2020 · 4 yrs 9 mos

Skilled Application Support/Maintenance Analyst having 4.7 years of experience in TCS with expertise in Mean stack (Nodejs, Javascript, MongoDB and GCP) and Shell/Python Script. Vast experience in high-volume environments with strong analytical communication and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.

Mean StackNode.jsJavaScriptMongoDBGCPShell Scripting+3