Apr 2012 – May 2015 · 3 yrs 1 mo · Bengaluru Area, India and New York, USA

• Sapient Corporation Pvt. Ltd : Sapient Global Markets is the only provider in the world to offer integrated advisory, program management, analytics, technology and operations services exclusively to capital and commodity market participants and regulators.
• Team : IFS Production Support
• IFS Production support team will be providing Application support / Production Support to the Hedge Fund applications of IFS (International Fund Services) which is now a subsidiary of State Street Bank.
• IFS is a Hedge Fund Administrator providing fund accounting, administration, tax, compliance and middle office trade support services to hedge fund managers.
• Responsibilities
• Onboard new applications and setup support procedures under the rates L2 space.
• Setup Change Management procedures between, Application Developers, Implementers, L1 and L2.
• Work closely with Infrastructure and AD teams for
• > Production releases
• > Bug fix releases
• > Production outages
• > UAT management
• Incident management - Perform RCA (Root cause analysis) with AD co-ordination and provide action plan with incident summary.
• Handle L1 escalations pertaining technical problems of Middle Office and Front Office users.
• These issues include -
• > Trade Deal flow logic
• > Acknowledgement of Deals from Risk management
• > User access problems
• > Trade Deal format errors
• > Write complex SQL queries to extract user reports or data for MIS
• Debug code and escalate issues to L3 (AD) teams for bug fixes and enhancements.
• > i.e. code written in PL/SQL (Stored procedures), Java scripts, shell scripts
• > Enhancements included Oracle SQL tuning, PL/SQL query performance tuning.
• Drive bridge calls for production outages and ensure accurate escalations to management.

Oct 2010 – Mar 2011 · 5 mos · Bengaluru Area, India and Hong Kong

• Societe Generale: The Corporate & Investment Bank is at the heart of Société Générale’s universal banking business model, a financial institution relying on solid fundamentals to accompany its clients in their development and support the economy across sectors and industries.
• Team : DPR (Deal Processing)
• Deal Processing team was a group of Soc Gen handling back office applications pertaining to investment banking. DPR consisted of various applications dealing with Trade booking, Settlement, Reconciliation like horus, x-one,sphinx, swift, NXG, SRF, MIS, Datastore, Squad, TSS
• Responsibilities:
• Identify and escalate data problems to AD's and DBA's.
• Batch and feeds monitoring for SOD, EOD processes and Intra day processes.
• Co-ordinate with application development teams and Infrastructure teams for smooth transition of application hardware and software respectively.
• Formulate procedures for application BAU and health check.
• Co-ordinate detailed Production releases with Permit To Operate (PTO) guidelines.
• Assist AD’s in setting up pre-production environment for pre-production UAT mock run.
• Walk through transition of Release plan with implementation teams prior to releases.
• Administer application with checks composing of
• > Health check for Server boxes (mounts, disk space, file systems)
• > Database health checks (Memory, DB processes, User processes)
• > Process heath checks (including Java, Tomcat, Unix processes)
• > Batch feeds completion
• > Adhere to external SLA requirements
• Ensure application resiliency
• > Log archival
• > Disk space management
• > SAN addition
• > SRDF health
• Extract performance metrics and provide reports to management.
• Participate and drive application SABRE to ensure BCP sign-off.

Jun 2008 – Aug 2010 · 2 yrs 2 mos · Singapore

• J.P.Morgan: The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
• Team : GROL (Global Rates Operate L2)
• GROL is a Level 2 support team for various JP Morgan applications pertaining to the fixed Income business, covering products like Corporate Bonds and Futures and Options
• Responsibilities :
• Ensure proactive knowledge transition within the team and maintain documentation in confluence.
• Automate checks using tools like NAGIOS and onboard them to EOG monitoring.
• Adhere to SOX compliance and assist in SOX recertification of application users.
• Perform validation checks on break glass access to applications (Peregrine / Alacrity).
• Provide Regional coverage / global escalation for a ‘follow the sun model’ support team.
• Establish internal procedures for ensuring new sites and applications are smoothly transitioned to production support status.
• As Release manager, co-ordinate the release with external vendors, Dev team, Level 2 and provide knowledge transition to Productions support peers.
• Analyzing PL/SQL procedures, packages and triggers for bug fixes and enhancements.
• Root-cause analysis of failures / weaknesses.
• User support requests and tickets resolution through Remedy System.
• Perform new Product Setup activities for Derivatives.
• Batch and feeds monitoring for EOD processes and Intra day processes.
• Collection and compilation of statistics / metrics.
• Knowledgebase and Training.
• Emergency fixes, maintenance & data patch.
• Utilize Web Analytic and appropriate instrumentation techniques to drive Operational SLAs.
• Provides technical assistance to the System Administrators when needed, to resolve complex technical problems, perform server maintenance and disk optimization functions, and enforce security management.

Sep 2007 – Jun 2008 · 9 mos · Singapore

• Lehman Brothers: An innovator in global finance, serves the financial needs of corporations, governments and municipalities, institutional clients, and high net worth individuals worldwide.
• Team : RISC
• The RISC (Real-time Information System for Commodities) system is a fully integrated business solution for global derivatives back office processing. In addition, RISC offers Real time back office system for Futures, Futures options and FX OTC options.

Apr 2006 – Sep 2007 · 1 yr 5 mos · Singapore

• Credit-Suisse: Bank Providing investment banking, private banking and asset management services
• Team : Prime View
• Prime View is a proprietary, internet-based workstation with information, products and services for hedge funds. This site provides secure access to users with real time trade matching and report generation. The site interfaces directly with CS's front end systems, which include Wall Street Systems, PBS, Traiana TRM, Harmony and NTPA. Key elements of Prime view are Reporting, Transaction Capture, Margin and Interest.

Jan 2004 – Mar 2006 · 2 yrs 2 mos · Mumbai and Bengaluru, India

• ACCENTURE
• Providian: Credit card bank based in USA.
• Team : Data Management
• Providian provided Credit-Card Banking services. Data Management Team formed one of the verticals providing data migration, data cleansing and database maintenance services to the client.
• Responsibilities
• Informatica Developer
• Used Informatica PowerCenter 7.1.3 for migrating data from various OLTP servers/databases to the data mart.
• The data migration included identifying various databases where the information/data lay scattered, understanding the complex business rules that need to be implemented and planning the data transformation methodology.
• Involved in the analysis, design and development of all the interface’s using Informatica Powercenter tools and interfaced with all the other tracks for business related issues.
• PL / SQL Developer
• Design and developed PL/SQL procedures, packages and triggers to be used by team members.
• Created views and materialized views to increase the speed of queries.
• Extensively worked in Oracle SQL, PL/SQL, Query performance tuning, Created DDL scripts, Created database objects like Tables, Indexes, Synonyms, and Sequences etc., closely worked with DBAs to create Physical Databases.
• Release and Change Control Manager
• As a Release Manager (RM) and a Change Control Manager ensured that the releases within the Data Management vertical adhered to the company and client set rules, procedures and policies.
• Acted as a Validation mechanism such that the Development, QA, Implementation and Support teams perform releases in a manner that will not break existing Production Environment and Business Functions occur with ease.