Jul 2023 – Jun 2024 · 11 mos · Pune, Maharashtra, India · On-site

Sep 2014 – Aug 2023 · 8 yrs 11 mos · Santa Clara, California, United States · On-site

Apr 2014 – Mar 2015 · 11 mos · Pune Area, India & San Jose, USA · On-site

Dec 2009 – Mar 2015 · 5 yrs 3 mos · India, USA · On-site

• With some key clients in the eCommerce domain, led completely from offshore, a cross-functional design team to design web applications for the leader in the secondary tickets market. Partnered with the client to formulate design strategy while balancing user goals with business needs and technical constraints. Partnered with the Ux Manager to formulate the user experience design strategy to deliver the business goals. Formulate and participate in design patterns for consistent site experience; collaborate with product managers, engineers and business to finalize requirements; define use case scenarios and create high fidelity mocks; present designs to executive staff; establish user test plans to conduct usability studies, and assist in building low-fi prototypes for testing.
• Sucessfully led an effort to establish a new off-shoring model for 24/7 design production. Committed to communicating skillfully among business and creative stakeholders and leveraging design activities to impact business value. Focus on creating delightful customer experience and to find balance with business requirements, with the aim of building an experience to exceed expectations from both the business and customers.
• As client facing User Experience Designer she maintains a customer-focused mind-set towards every activity, concentrating on those that strongly contribute towards customer acquisition. Being the prime point of contact for customers, she draws in new clients through referrals; capitalizes on the existing ones; and bridges the seemingly endless opinions of very disparate groups. Her ... See more

Nov 2008 – Dec 2010 · 2 yrs 1 mo · San Francisco, California, United States

Jul 2007 – Dec 2008 · 1 yr 5 mos

• A successful track record as IxD lead for e-commerce giants like eBay Inc. and StubHub (eBay Inc. Company) -- both onsite and offshore. Have lead critical site redesigns to set long term vision for the best user experience. Visualizing research data, helping in user studies, develop ideas and conceptualize, detailed interaction design, implement designs in wireframes, supervise prototype building, and influence visual design, through user driven innovative approaches. Not limited to design, but also partnered with the product manager to define the functional specs for the product. This multi-million dollar project entailed redesign, not just for USA but also for eBay UK, France, Germany, India, and other eBay sites across the globe. Also lead other key projects in the eBay Buyer Experience Team. Also been IxD lead for eBay Motors, designing for USA and Germany. Assisted the designer from Germany to create a user centered design to establish consistency across the products. Actively mentored new eBay designers, shared best practices and conducted reviews with product and business teams for extended periods of time during my assignment to the eBay Germany office, and from USA office.
• Sucessfully led an effort to establish a new off-shoring model for 24/7 design production. Committed to communicating skillfully among business and creative stakeholders and leveraging design activities to impact business value. Focus on creating delightful customer experience and to find balance with business requirements, with the aim of building an experience to exceed expectations from both the business and customers.

Aug 2006 – Dec 2009 · 3 yrs 4 mos · San Jose, California, United States

• Responsible for understanding client requirements, proposing an outline solution and carrying out the entire project
• Responsible for training and mentoring junior usability team members formally or informally
• Responsible for assigning tasks to teams and tracking, monitoring and delivering on schedule
• Responsible for design using Persistent’s UCD methodology and UXDE process for projects
• Buliding a design culture through activities like reviews, discussions and debate
• Ability to understand requirements from the client and convert them into a proposal
• Ability to understand all UE issues related to the application
• Strong understanding of usability and user centered design concepts, methodologies, tools and techniques is a must
• Must have carried out all of the following activities independently: expert review, usability testing, creation of wireframes, creation of user interface structures, creation of test reports, creation of personas, scenarios, users studies (contextual inquiry, one-on-one interviews, surveys) and stakeholder data gathering sessions, standards and guidelines
• Must be able to collate, analyze and interpret data from user studies and create designs
• Knowledge of UI standards and conventions
• Understanding of visual design, it’s principles and its impact on user experience – demonstrate this through project deliverables.

Sep 2005 – Jul 2006 · 10 mos

Jul 2003 – Dec 2005 · 2 yrs 5 mos

• Prior to working for software Ux, Chaitrali has worked with the Hospital for Joint Diseases (NJD) and New York University (NYU), New York in the Occupational and Industrial Orthopedic Center (OIOC) as a Research Assistant. She was responsible for co-coordinating, implementing and executing research projects and student activities.
• Projects undertaken – (1) Prevention of Work-Related Musculoskeletal Disorders Among Orthopedic Surgeons and (2) Instrumentation Nurses Perceptions of Ergonomic Risk Factors in Operating Room
• Product Development proposals:
• Surgical Stand for Surgeons
• Forceps used for surgical procedures