Yaman Gupta

Growth Manager

Lucknow, Uttar Pradesh, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Proven track record in driving sales growth
Strong expertise in customer relationship management
Recognized for excellence in customer service

Stackforce AI infers this person is a Sales and Hospitality professional with strong customer service and business development skills.

Contact

Skills

Core Skills

Sales ManagementCustomer Relationship ManagementExecutive AssistanceTime ManagementBusiness DevelopmentHospitality ManagementCustomer ServiceCulinary ArtsFood Safety

Other Skills

Account ManagementAccountingAnalytical SkillsB2C SalesBudgetingCalendaringClient Relationship ManagementCommunicationCreativity and InnovationCritical ThinkingCross-Functional CollaborationCustomer AcquisitionCustomer Relationship Management (CRM)Customer SupportDirect Sales

About

Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience, and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Experience

Zomato

City Growth Manager

Jun 2024 – Present · 1 yr 9 mos · Lucknow, Uttar Pradesh, India · Hybrid

Client Relationship Management: Developed and maintained strong relationships with key restaurant partners to ensure long-term collaboration and satisfaction.
Performance Analysis: Analyzed restaurant performance metrics and provided actionable insights to help partners optimize their presence on the Zomato platform.
Strategic Planning: Worked closely with restaurant partners to develop and implement strategic plans to increase their online visibility and sales.
Revenue Growth: Identified opportunities for revenue growth and implemented strategies to achieve sales targets and enhance partner profitability.
Problem Resolution: Acted as the primary point of contact for resolving any issues or concerns faced by partners, ensuring swift and effective solutions.
Cross-Functional Collaboration:Collaborated with internal teams, including marketing, product, and operations, to ensure seamless service delivery and partner satisfaction.
Market Insights: Gathered and reported market intelligence to help shape Zomato’s business strategy and product offerings.
Training and Support: Provided training and support to restaurant staff on using the Zomato platform effectively.

Client Relationship ManagementPerformance AnalysisStrategic PlanningRevenue GrowthProblem ResolutionCross-Functional Collaboration+4

Career break

Health and well-being

Nov 2023 – May 2024 · 6 mos · Lucknow, Uttar Pradesh

After taking a brief career break to focus on personal health, I have been actively involved in supporting and managing my mother’s business .

Unacademy

Executive Assistant to Chief Executive Officer

Aug 2023 – Oct 2023 · 2 mos · Bengaluru, Karnataka, India · On-site

Interpersonal SkillsBudgetingEmployee TrainingCalendaringCommunicationCreativity and Innovation+8

Byju's

Senior Business Development Associate

Apr 2021 – Sep 2023 · 2 yrs 5 mos · Lucknow, Uttar Pradesh, India · On-site

Driving and managing the entire sales process from targeting and prospecting to closing the sale. Face to face client handling right from counseling to closing through direct/inside sales. Visiting clients to evaluate needs or promote products and services. Maintaining client records. Increased weekly targets and conducting 6-8 meetings weekly and generating revenue.

Business DevelopmentSales ProspectingSales ManagementSalesCustomer ServiceLead Generation+15

Evolve back - orange county resorts and hotels limited

Management Trainee

Jul 2019 – Aug 2019 · 1 mo · Coorg Karnataka · On-site

Handled guest complaints and offered them complimentary services to maintain high guest satisfaction rates. Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts. Welcomed guests to facility, addressed complaints and found solutions to problems. Provided services efficiently and with high level of accuracy. Increased customer service ratings through personable service.

Hospitality ManagementFood SafetyCulinary ArtsHotel ManagementHospitality IndustrySafety Management Systems+7

Food matters india

Internship Trainee

Apr 2018 – May 2018 · 1 mo · Mumbai, Maharashtra, India · On-site

Kept facilities clean, neat and organized for professional appeal. Worked as member of vocational services team. Contributed to the planning process to help meet client need. Inventory Management. Learned about restaurant operations and budget control.

Food SafetyMenu DevelopmentCulinary ArtsHotel ManagementSafety Management SystemsInventory Management+1

Hyatt regency mumbai

Internship Trainee

Nov 2017 – Mar 2018 · 4 mos · Mumbai, Maharashtra, India · On-site

Gained the in and out experience of the Hotel Industry. Worked in various departments such as Food and Beverage Service and Food Production, Front Office, Human Resource, Sales and Marketing, Inventory Management, Housekeeping and Airport Services. Learned about Event Management. Data entry in the work ledger. Presentation on work Experience.

Food SafetyCulinary ArtsHotel ManagementHospitality IndustrySafety Management SystemsInventory Management+7