Murtaza Baxamusa

Operations Associate

Mumbai, Maharashtra, India7 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Strong background in talent management and employee engagement.
Proven track record in improving recruitment processes.
Effective communicator with a focus on training and development.

Stackforce AI infers this person is a Human Resources professional with expertise in talent management and employee development.

Contact

murtaza.baxamusa19@iimranchi.ac.in LinkedIn

Skills

Core Skills

Talent ManagementEmployee EngagementSales ManagementCustomer Service

Other Skills

AI StrategyArtificial Intelligence (AI)Artificial Intelligence for BusinessBusiness StrategyCoaching & MentoringCorporate TrainingCustomer EngagementDigital MarketingEmployee Learning & DevelopmentFacilitationGenerative AIGenerative AI ToolsHigh Potential DevelopmentHospitalityInstructional Design

About

HR enthusiast with a strong desire to understand real world implications of human behavior studies. Very dedicated and well organized individual. Background in hospitality studies gave me an opportunity to learn the importance of proper communication and work ethic , hope to take it forward in whatever that comes next.

Experience

Uniphore

3 roles

Manager Talent Management

Promoted

Aug 2024 – Present · 1 yr 7 mos · India

Senior L&D Specialist

Promoted

Aug 2022 – Aug 2024 · 2 yrs · India

L&D Specialist

Mar 2021 – Aug 2022 · 1 yr 5 mos · India

Theoriat services

HR Intern

May 2020 – Jul 2020 · 2 mos · Pune, Maharashtra, India

▪ Designed Job Description, RACI and KRA, KPI matrix and PMS for client’s job roles
▪ Identified gaps in internal recruitment process flow by interviewing all stakeholders
▪ Developed and Implemented a new recruitment process using 'Six Sigma' concept
▪ Standardization of supporting document to facilitate the new process implementation
▪ Created Promotional content and visuals to support Sales Team in digital marketing

Job Description DesignRecruitment Process ImprovementSix SigmaDigital MarketingTalent ManagementEmployee Engagement

Amgee computer private limited.

Sales Executive

Aug 2017 – Jul 2018 · 11 mos · India

▪ Accountable for Retail sales, operations, design strategies for promotional activities
▪ Met and exceeded sales target resulting in growth of average 12% , 20L monthly
▪ Manage daily lead generation and tracking , store inventory, and after sales support
▪ Engage with 20-25+ walk-in customers per day and liable for all compliance issues
▪ Developed & implemented a review system - 24% increase in quarter performance

Retail SalesSales StrategyLead GenerationCustomer EngagementSales ManagementCustomer Service

Thomas cook india limited

Sales Executive

Jun 2016 – Aug 2017 · 1 yr 2 mos · India

▪ Instrumental in handling sales and distribution, amplified stakeholder network reach
▪ Delivered 70% conversion rate resulting in aggregate turnover of 1Cr monthly
▪ Elected as the head cashier, directed to lead an outlet enveloping all forex functions
▪ Conducted multiple Internal training sessions, 50+ employees on internal processes
▪ Appreciated for my performance and chosen in a team (1/2) and awarded with a corporate client whose business was approximately 10 Cr on a monthly basis

Sales ManagementInternal TrainingStakeholder EngagementCustomer Service