Jan 2021 – May 2022 · 1 yr 4 mos · Kochi, Kerala, India

• Define, create and implementation of operations related internal and external process, rules and policies.
• Create & maintain dashboards and reports
• Prepare reports on customer and sales related data such as revenue, pipeline, performance etc.
• Cross department coordination for data, process understanding.
• Administer customer and sales management system and process.
• Identify process improvement and sales training opportunity.
• Liaising with product and business team to ensure smooth flow of operations and release of new software's.
• Identifying operational bottlenecks and address them.
• Measure, analyze, and evaluate new product by doing field test an identify improvement opportunities.
• Develop metrics with KPIs to measure critical success factors.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• On/Off boarding process.
• Logistics Management and Ware house management.

May 2019 – Nov 2020 · 1 yr 6 mos · Kochi, Kerala, India

• Skilled in order fulfillment, time proficiency like JIT, SLA tickets resolving and serviceability. Worked with unit manager, fleet manager and onboarding teams in city metrics level improvements.
• Maintain defined zone serviceability.
• Provide training to team in taking decisions based on data analysis and visualization.
• Maintain a summary of city matrices from the raw data available in database
• Write and provide SQL query based on the data requirement of the projects assigned to team.
• Conduct monthly meetings & presentation with team on defining future action required on key
• area of focus.
• Create & maintain dashboard for data visualization using Google sheet.
• Analysis of login pattern, Order per DE, Earnings per order and forecasting the hiring count to On
• boarding team.
• Raw data collection through Google form from DEs to study ground issues via communication
• methods (Nuggets, Exotel) to understand the ground issues.
• Identifying the fraud activities of DEs by retrieving data from SQL and close monitoring and
• analyzing Last mile & first mile manipulation, Fake order, self-order for earnings, Minimum
• guarantee eaters.
• Customer complaint handling.
• Root cause analysis to identify the bleeding DE login matrices (Utilization, DE earnings, DE login
• hours Etc) and come up with suitable plans to increase DE showup ratio adhering to the ideal login
• matrices.
• Achieve the defined average O2D time. Target NLD SLA<32 min
• Achieve defined degradation limits. Target <6%
• Plan and execute DE engagement Activities.
• Handle strike and other ground issues face to face and provide optimum solution adhering to company standards.
• Data Interpretation - Analyze delivery partner performance metrics - productivity, frauds, quality using data
• Conducting field/classroom training for delivery partners on best practices and SOPs so as to ensure a
• seamless delivery experience

May 2018 – Jul 2018 · 2 mos · Cochin Area, India

• key responsibilities:
• 1. Data collection from specific websites by web-scraping using python.
• 2. Cleaning the collected data.
• 3. Clustering the data points by K-Mean clustering.
• 4. Creating a pitch deck on the ES-Hadoop which is a two way connector between ElasticSearch and Hadoop.

Mar 2016 – Mar 2017 · 1 yr · Thrissur

• Worked as a client employee of Dhanlaxmi Bank in Credit Card Operations wing.
• Role:
• 1.Bank reconciliation
• 2.Generating daily reports and Analysis.
• 3.Co-ordination with the client