Shaurya Soni

QA Manager

Betul, Madhya Pradesh, India5 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Strong analytical skills in customer service operations.
  • Proven leadership in team management and customer satisfaction.
  • Experience in hospitality and quality assurance roles.
Stackforce AI infers this person is a Customer Service and Operations Specialist with experience in Hospitality and Quality Assurance.

Contact

Skills

Core Skills

Customer Service OperationsAnalytical SkillsCustomer SatisfactionTeam LeadershipTravel Management

Other Skills

AuditingBusiness AnalysisCommunicationData AnalysisGuest Service ManagementOperations ManagementRevenue AnalysisSales ManagementSupport ManagementTeamwork

About

I strive to understand organisational needs to put my best efforts to provide exceptional results to achieve set goals and I desire to be a part of challenging atmosphere, which will make best use of my existing skills and further develop my personal and professional capabilities.

Experience

Amazon

4 roles

Quality Assurance Analyst

Promoted

Dec 2023Present · 2 yrs 3 mos

Support ManagementCustomer Service OperationsAnalytical SkillsBusiness AnalysisAuditing

DART

Jul 2023Dec 2023 · 5 mos

Search And Rescue Associate

Jun 2023Jul 2023 · 1 mo

Associate

Jul 2022Jun 2023 · 11 mos

Customer SatisfactionTeam Leadership

Radisson blu resort goa cavelossim beach

Management Trainee

Jul 2018Apr 2020 · 1 yr 9 mos · South Goa, Goa, India

Customer SatisfactionTravel ManagementTeam Leadership

Jehan numa palace

Industrial Trainee

Jul 2016Oct 2016 · 3 mos · Bhopal, Madhya Pradesh

Education

Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa

B.sc in Holspitality and Hotel Administration — Hospitality Administration/Management

Jan 2015Jan 2018

Kallada Academy

Masters in Digital Marketing

Jan 2020Jan 2020

upGrad.com

Data Analytics

Jun 2022Present

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