Srushti Marfatia

Recruiter

Toronto, Ontario, Canada3 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in full-cycle HR operations and employee relations.
Proven track record in talent acquisition and onboarding.
Strong communication and problem-solving skills.

Stackforce AI infers this person is a Human Resources professional with expertise in employee relations and talent management.

Contact

Skills

Core Skills

Human Resources (hr)Employee RelationsCustomer Service

Other Skills

Administrative SupportAttention to DetailCommunicationComplianceConfidentialityEmployee EngagementHRISHigh-volume RecruitingInterpersonal SkillsInterviewingLeadershipLeave ManagementManagementMicrosoft ExcelMicrosoft Office

About

From the fast-paced talent scene of Mumbai to the dynamic HR landscape in Canada, my journey has been anything but ordinary. Starting as an HR intern at ET Edge, where I supported end-to-end recruitment and employee engagement initiatives, I found my passion for people strategies early on. Moving into the fast-paced energy of Toronto, I’ve quickly found my rhythm and grown professionally, bringing a mix of both cultures into my HR approach.—from co-op and part-time roles to my current position at Farrow, supporting Canadian Brokerage Operations as well as other company functions. Here, I handle the full spectrum of HR functions: onboarding, offboarding, benefits administration, employee relations, compliance, leave management, and reporting. I’m known for my attention to detail, problem-solving skills, and ability to keep things running smoothly even when the coffee machine breaks down. Before diving deep into HR, I worked as a VIP Cast Member at Cineplex—where I honed my communication, upselling, and customer service skills. These experiences shaped my approach to HR: proactive, people-focused, and always ready to turn challenges into opportunities. When I’m not working, you’ll catch me diving into Harry Potter’s wizarding world or jamming to Taylor Swift - after all, a great story calls for a bit of magic and an epic playlist. If you want to chat HR, share a good book, or debate the best Taylor Swift album (it’s obviously The Tortured Poets Department), I’m all ears.

Experience

3 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs

Current Experience

Farrow

3 roles

Human Resources Technician

Promoted

May 2025 – Present · 1 yr · Ayr, Ontario, Canada

💼 Core HR Operations
Independently manage full-cycle HR administrative support including onboarding, offboarding, employee updates, promotions, and status changes.
Maintain compliance in critical areas such as benefit enrolments and updates, and termination processing.
Ensure accurate and timely execution of all employee lifecycle transactions to support seamless HR service delivery.
📣 Employee Relations & Support
Serve as the first point of contact for employee HR inquiries, offering guidance and resolving issues efficiently to enhance the employee experience.
Attend regional management review (MR) meetings, representing HR and escalating feedback to drive organizational improvement.
🧩 Talent & Workforce Planning
Support recruitment coordination and talent integration processes for multiple regional centres of the Canadian Brokerage Operations as a whole.
Maintain and update organizational charts on a bi-monthly basis and upon request, supporting workforce planning and leadership visibility.
📊 Reporting & Compliance
Generate key HR reports and other ad hoc reports to support leadership and compliance requirements.
Ensure data integrity and confidentiality across all HR documentation and reporting.
🌐 Leave of Absence & Complex Cases
Collaborate with senior HR leaders on sensitive matters such as disability leaves, personal leaves, employee relations, performance improvement, and terminations.
Ensure compliance with legal and policy frameworks in handling complex HR scenarios.
🎓 Learning & Development
Coordinate CCS enrolment for 2025–2026 and support delivery of additional training and development initiatives as assigned.
Contribute to organizational development efforts through support in education and training programs.
📝 Employment Verification
Manage employment verification requests for employees across all business units, ensuring timely and professional delivery.

OnboardingOffboardingEmployee RelationsComplianceReportingLeave Management+2

Human Resources Assistant

Sep 2024 – May 2025 · 8 mos · Ayr, Ontario, Canada

Provided comprehensive administrative support, including scanning, filing, and organizing both electronic and hard copy documents, ensuring accessible employee records management
Updated and maintained employee information in the Human Resource Information System (HRIS) - Dayforce, ensuring data accuracy and supporting HR operations
Prepared documentation for employee benefit programs while monitoring and tracking updates
Assisted HR Business Partners with recruitment tasks, contributing to the efficiency of the recruitment process
Designed comprehensive training materials on the Accessibility for Ontarians with Disabilities Act (AODA), tailored specifically for both employees and management

Administrative SupportHRISRecruitmentTraining Materials DesignHuman Resources (HR)

HR Assistant - Human Resources & Payroll

May 2024 – Sep 2024 · 4 mos · Ayr, Ontario, Canada

Provided comprehensive administrative support, including scanning, filing, and organizing both electronic and hard copy documents, ensuring accessible employee records management
Updated and maintained employee information in the Human Resource Information System (HRIS) - Dayforce, ensuring data accuracy and supporting HR operations
Prepared documentation for employee benefit programs while monitoring and tracking updates
Assisted HR Business Partners with recruitment tasks, contributing to the efficiency of the recruitment process
Designed comprehensive training materials on the Accessibility for Ontarians with Disabilities Act (AODA), tailored specifically for both employees and management

Administrative SupportHRISRecruitmentTraining Materials DesignHuman Resources (HR)

Cineplex

VIP Cast Member

Oct 2023 – Aug 2024 · 10 mos · Kitchener, Ontario, Canada · On-site

🔍 Effective Communication: Through managing orders at the expo and delivering them promptly, I honed clear and efficient communication skills to ensure a seamless flow of information. 🚀
😊 Customer Service Excellence: Demonstrating exceptional customer service, I served food and beverages with a friendly and courteous demeanor, prioritizing a positive guest experience – a skill directly transferrable to cultivating positive workplace relationships in HR. 🌟
🌐 Initiative and Proactivity: Taking initiative in arranging and preparing customer tables showcased my proactive approach, a trait pivotal in HR roles requiring quick problem-solving and proactive employee engagement. 🎯
💬 Upselling and Influencing: Implementing effective upselling techniques to promote high-profit items demonstrates my ability to influence and persuade, a valuable skill for negotiations and stakeholder management in HR. 💼
🧠 Problem Solving: Assisting guests with menu items and recommendations based on food allergy concerns required quick thinking and problem-solving abilities, directly applicable to addressing employee concerns and conflicts in HR. 🛠️
🔎 Attention to Detail: Proficiently working with the POS system for accurate transactions reflects my attention to detail, a critical soft skill needed in HR for tasks such as handling sensitive employee information and ensuring accurate record-keeping. 📝
🗂️ Organization and Time Management: Efficiently managing opening, closing, and cleaning duties underscores my organizational and time management skills, essential for handling multiple HR responsibilities and deadlines. ⏰

CommunicationCustomer ServiceUpsellingProblem SolvingAttention to DetailOrganization+1

Et edge - an economic times initiative

Human Resources Intern

Aug 2021 – Jul 2022 · 11 mos · Mumbai Metropolitan Region

🔍 End-to-End Recruitment Mastery: I've adeptly managed the entire recruitment process, utilizing internal job postings, referrals, and vendor recruitment, ensuring a robust pipeline of qualified candidates.
🚀 Efficient Onboarding: I take pride in delivering efficient and effective onboarding experiences for new hires, ensuring a seamless assimilation into the organizational culture.
💼 Strategic Talent Acquisition: Collaborating closely with business leaders, I've developed and executed talent acquisition strategies and hiring plans from scratch, aligning them with the organization's current and future needs.
📝 Job Description Expertise: Partnering with hiring managers, I've developed comprehensive job descriptions and specifications tailored to specific requirements, laying the groundwork for successful recruitment outcomes.
🌐 Effective Candidate Sourcing: Leveraging various platforms, I've sourced, screened, evaluated, and selected top-tier candidates, implementing efficient procedures to secure the best talent for the organization.
🎤 Innovative Selection Process: I've conducted interviews, shortlisted candidates using effective selection tools/methods/assessments, and orchestrated salary negotiations and offer letter generation.
🔧 Best Practices Advocate: I've been instrumental in monitoring and applying best talent acquisition practices, ensuring our processes remain cutting-edge and effective.
💡 Candidate Relationship Building: Creating influential relationships during the selection process, I've ensured positive candidate experiences and promoted the organization as an employer of choice.
🌟 Employee Engagement and Retention: Beyond recruitment, I've played a pivotal role in supporting the onboarding of new employees, actively contributing to employee retention and development.
🎉 Engagement Initiatives: I've been a driving force behind planning and executing engaging employee activities, fostering a positive and vibrant workplace culture.