May 2023 – Present · 3 yrs · Remote

• Focused on overall consumer-grade product experience, core scheduling & habit formation features, and creator insights.

Feb 2022 – Mar 2023 · 1 yr 1 mo · Remote

• Formed and led product strategy for delivery and customer care domains. Hired 2 senior PMs to drive impact in each space.

Jun 2021 – Feb 2022 · 8 mos · Remote

• Led a cross-functional team (PM, engineering, design, data science) to develop and integrate a first-party, best-in-class experimentation platform and service across Wayfair's customer-facing properties, managing over 500 experiments a quarter.

Sep 2020 – Jun 2021 · 9 mos · Remote

• Led the 0-to-1 launch of Notebooks, a new documentation and review product tailor-made for designers, which was eventually acquired by Adobe in late 2021.

Jul 2019 – Sep 2020 · 1 yr 2 mos · Remote

• Lead PM for Abstract's core designer platform and experience. Partnered with our engineering team on a fairly major replatforming of the version control product, enabling a faster and more reliable workflow for Enterprise-grade design teams.

May 2020 – Sep 2020 · 4 mos · Remote

Oct 2018 – Jul 2019 · 9 mos

• Led strategy & execution for products helping Wayfair customers plan larger projects for their home. Hired 3 PMs to help guide the ship. Shipped redesign of Lists feature to drive major conversion rate boost; shipped an entirely new 3D planning product after extensive user research and testing.

Sep 2017 – Oct 2018 · 1 yr 1 mo

• Led a cross-functional, cross-platform effort to rapidly develop Wayfair's operational capabilities to provide amazing on-site and delivery experiences for its EU customers.
• Led the product/platform efforts to enable Next Day Delivery for Wayfair Germany
• Oversaw MVP rollout of Day of Choice delivery program in UK
• Built & onboarded a team of 3 PMs to continuously improve delivery experience products & systems after my repatriation to US

Sep 2016 – Sep 2017 · 1 yr

Jul 2015 – Sep 2016 · 1 yr 2 mos

• Managed an internal prediction & estimation product for the Wayfair logistics group. Building new features & constant improvements to improve the accuracy of our forecasting and help support new supply chain initiatives, all so we can deliver better commerce experiences to our customers faster and more affordably.

Feb 2015 – Mar 2016 · 1 yr 1 mo · Brooklyn, New York, United States

• Side project. Location-driven audio discovery and sharing app. Helped with locking down initial user experience and product goals.

Nov 2014 – Jun 2015 · 7 mos · Brooklyn, New York, United States

• Time- and share-dependent content network. Post unique photo and video content, and select how many people can see or share and for how long. Others can then share further at the limits that you set, and if not the post expires forever - creating some potentially interesting viral trends.

Dec 2013 – May 2015 · 1 yr 5 mos · Cambridge, MA

• Promoted to Senior Product Manager in December 2013. Owning product requirements and backlog for everything commerce at CustomMade, including messaging & custom project management, payments platform, Maker toolset and our internal CRM system.

Apr 2012 – Dec 2013 · 1 yr 8 mos · Cambridge, MA

• Owning product requirements process and backlog for Commerce, Mobile and Admin at CustomMade. Frequently collaborating with engineering, marketing and customer support to make sure we release killer products for an exploding member base.
• Highlights:
• Launched company’s first Payments platform which allowed for customers to securely pay for custom items on the site instead of off-platform; responsible for over $2 million in on-site transactions since August 2013.
• Launched 3-phase MVP mobile web experience, leading to near-immediate 40% increase in time-on-site and 60% increase in high-intent project posts from smartphone traffic
• Led requirements documentation and testing efforts for site-wide rebrand and SEO overhaul; project contributed to a 40% increase in overall traffic and a significantly improved user experience for new customers.
• Currently owning development of in-house CMS to enable Marketing campaigns on key acquisition pages.

Dec 2011 – Apr 2012 · 4 mos · Boston, Massachusetts, United States

• Managed Sonicbids’ core artist platform as a product; took over product ownership of the Red Bull Soundstage program (launched Feb 2012). Reported to CMO and Director of Technical Project Management.
• Led product development for phases 1b and 2 of Red Bull Soundstage; oversaw exponential membership growth and traffic during first months of program
• Developed the current standard and template for product requirements documentation for the Sonicbids product team

Dec 2010 – Nov 2011 · 11 mos · Boston, Massachusetts, United States

• Responsible for testing, approving and setting standards for product releases. Managed a team of 2 analysts; reported directly to VP Product; helped with new product development, platform enhancement and bug prioritization.
• Led QA effort on several major product launches (Red Bull Soundstage beta launch, Token Listings platform, Facebook app, membership price increase)
• Led page load benchmarking effort for legacy Sonicbids.com pages
• Single-handedly rebuilt company blog to promote better content organization and interactivity; saw a 66% increase in page views and 64% increase in unique visitors

Nov 2010 – Dec 2010 · 1 mo · Boston, Massachusetts, United States

• I worked on Sonicbids’ Community Team handing our incoming support inquiries, via a CRM system, email and phone. Also acted as the community liaison to our Product & Engineering teams regarding website bugs and product issues.
• Built and analyzed reports of the team's support activity, allowing us to examine and improve membership churn and engagement.
• Contributed to our company blog and other multimedia-based projects

Jan 2008 – Oct 2010 · 2 yrs 9 mos · Boston, Massachusetts, United States

• I worked on Sonicbids’ Community Team helping to answer customer inquiries via a support ticketing system, email and phone.
• Diagnosed bugs reported by members.
• Helped with various data-entry and analysis initiatives for the Artist and Promoter Relations managers.
• Contributed to our company blog and other multimedia-based projects