Aug 2023 – Present · 2 yrs 7 mos · Singapore · Hybrid

Jun 2023 – Present · 2 yrs 9 mos · Singapore · Hybrid

• Peopleology is an HR consultancy company focusing on supporting global businesses in the Asian market. We are dedicated to fostering engagement, diversity, and innovation. Our services cover talent management, leadership transformation, team effectiveness, and more, tailored to your needs.
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Apr 2022 – May 2023 · 1 yr 1 mo

• As a Senior Human Resources Business Partner at Google Customer Solutions APAC, I have successfully partnered with 10 country managers/managing partners within the APAC Sales function to develop and execute a comprehensive talent management strategy.
• This has resulted in increased employee retention and improvement in internal promotions, particularly within the frontline manager and new director levels. Additionally, I designed and implemented a regional performance management process that allows managers to set and communicate expectations, provide timely feedback, and ensure equitable performance evaluation.
• Through coaching and guidance to sales leaders in the APAC region, I have improved leadership effectiveness and increased leadership satisfaction scores in the function, with the highest score compared to the leadership team in EMEA/AMER.
• I have also collaborated with cross-functional teams to design and execute a diversity and inclusion initiative, resulting in 85%+ employee engagement scores related to inclusion and belonging, meeting our targeted representation 6 months before the anticipated project timeline.
• Most recently, I have led a major organisational change initiative to restructure the sales service model globally. I partnered with strategy & operations, ER, EL, HR operations, and business leaders to conduct an initial analysis, craft a new org design, and decide on communication and change management strategies. Ultimately, I was able to successfully transition 1200+ employees into a new organisational structure with minimal disruption to business operations.

Apr 2021 – Mar 2022 · 11 mos

• As a Global Learning Operations Manager, I successfully transformed HR operations for Google's learning delivery during the COVID pandemic. I implemented a fully remote and hybrid learning delivery model that enabled the organisation to deliver learning experiences to employees globally while ensuring business continuity.
• I built and managed a high-performing team of learning operations specialists across the Americas, EMEA and APAC regions, ensuring a seamless and effective end-to-end learning experience for Google employees. I was responsible for developing and implementing a centralised L&D strategy aligned with Google's business objectives, resulting in improved employee performance and business results.
• In addition, I established key partnerships with external learning providers and vendors, resulting in cost savings for the organisation and access to best-in-class learning resources for employees. During my tenure at Google, I achieved outstanding results in transforming HR operations and delivering learning experiences.

Jan 2018 – Dec 2018 · 11 mos

• Supported the acquisition of HTC to join mobile division of Google. Project scope included organizational diagnosis at the early stages of acquisition, onboarding, leadership and management development, setting up HR infrastructure, designing cultural integration strategies and overall change management.

Jul 2017 – Apr 2021 · 3 yrs 9 mos

• Led manager and leadership development for 17,000+ people managers from new manager onboarding to executive development - focusing on areas including team effectiveness, diversity & inclusion, performance management, coaching, wellbeing & resilience, etc. Role includes user needs analysis, org diagnostic, content customization & facilitation (for programmatic interventions), strategy design, implementation and change management.

Jul 2016 – Jun 2017 · 11 mos

• Responsible for developing strategies and implementation of various learning programs across Asia-Pacific region, specializing in product, sales, customer support trainings and leadership development programs.

Dec 2014 – Jun 2016 · 1 yr 6 mos

• Responsible for the recruitment of sales and operations teams in Japan, Korea, Greater China, and Australia. Tasks include hiring forecast, stakeholder management, candidate sourcing, interviews, offer management, until onboarding.

Aug 2011 – Nov 2014 · 3 yrs 3 mos · Tokyo, Tokyo, Japan

• Responsible for Supply Chain and Procurement recruitment at Michael Page International. My industries of focus is healthcare (pharmaceutical/medical device/equipment), chemical and consumer goods (retail and FMCG).
• Michael Page is a leading professional recruitment consultancy specializing in the recruitment on behalf of the world’s top employers. First established in London in 1976, the firm has been bringing job seekers and employers together for more than 30 years.
• We have been in the Japanese recruitment business for over 10 years and have strong presence in the industry. We recruit from staff-level to senior director-level positions in global companies here in Japan.

Aug 2009 – Aug 2011 · 2 yrs

• Managed the daily learning of lower elementary school students of ZED school, as well as the teaching of music, science, Japanese, and ethics & religious studies to students ranging from 6 to 18 year-old.

Aug 2007 – Aug 2008 · 1 yr

• Team-taught with Japanese Teacher of English in public schools and promoted Canadian cultural activities through organizing local events.