Dec 2022 – Sep 2023 · 9 mos · Noida, Uttar Pradesh, India · On-site

Nov 2019 – Feb 2020 · 3 mos · Noida, Uttar Pradesh, India

• Manage and administer On Premise and Cloud IT infrastructure including O365 tenancy , Azure and AWS subscriptions.
• Manage, maintain, support and optimize key functional areas particularly server infrastructure, network infrastructure, anti-virus system, backup system , asset management system and telecommunications system.
• Collect and analyze data to identify problematic areas and implement strategic solutions proactively.
• Manage and Administer the Helpdesk and prepare the monthly reports.
• Manage and plan, organize, IT team to ensure the stable and secure operation of the organization’s IT infrastructure.

Jan 2017 – Oct 2019 · 2 yrs 9 mos · India

• In my current capacity, I am successfully managing and leading a practicing applications support desk. I am also accountable for spearheading team members, the whole target region Laptop & Desktop Support team, also support employees of different locations. Efficiently identifying the stakeholders while collect high level scope & risk. Adept at developing project management plan with stakeholders by estimating schedule, cost & listing of required Systems for IT infrastructure, tasks. Skillfully resolving problems provide regular feedback to team and management on the performance and risks / issue. Proficiently handling the Procurement process requests for materials and supplies, manage inventory,
• create and file purchase orders, find discrepancies and resolve issues with orders. Instrumental in providing staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions.

Apr 2007 – Jan 2017 · 9 yrs 9 mos

• In this tenure of my career, I have successfully handled engineering of SA-related solutions for various project and operational needs. I also performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, printers, reviewing system and verifying completion of scheduled jobs such as backups. Accountable to research and recommend innovative, and where possible automated approaches for system administration tasks. I had been instrumental in developing and maintaining installation and configuration procedures. Demonstrated grasp in executing installation/configuration/ system administration and support on desktop/laptops. Adept at managing & monitoring of Active Directory Server, File Server, Mail server & DHCP SERVER. Recognized for troubleshooting Hardware, Software and Network related issues. Deftly installed & configured Cisco IP Phones for user e.g. creating extension and voice mails. Dexterously handled set up Call Bridge for Conf. call and provide support to set up Video Conf. calls to users.
• Apart from all, I also assisted co-workers with everyday IT needs and handled procurement Management- Receive proposal, receive quotations and negotiation with them for best service at reasonable price on schedule time etc. Effectively coordinated with various vendors in regarding of activation of services and service issues and bills and payments e.g. Airtel and Tata and Canon and Cease Fire and Honey well.

Aug 2005 – Mar 2007 · 1 yr 7 mos

• As a Technical Support Engineer, I have successfully rendered my services for Avaya Global connect Ltd. and was accountable for administration of IT Infrastructure for 80 users. Deftly handled installation/configuration/ system administration and support on desktop/laptops. Instrumental in managing & monitoring of Proxy Server, File Server, Mail server & DHCP SERVER & Antivirus Server. Pivotal in troubleshooting Hardware, Software and Network related issues. Efficiently performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Apr 2004 – Jul 2005 · 1 yr 3 mos

• During working with Microland, I have successfully worked for Birlasoft India Ltd., Deutsche Bank and ICI India Ltd and efficiently handled installation/configuration/ system administration and support on desktop/laptops OS such as Window-XP/2000/98 and software, assembling/disassembling of PCs. I was also responsible for troubleshooting Hardware, Software and Network related issues and handling installation and configuration of user customized software applications like MS-Office2000/XP, Mainframe clients, Lotus notes clients, Oracle 8i/9i, SQL client, Visual Studio .Net, MS-Outlook and Lotus notes on desktops and laptops .Proudly received appreciation letter from the client for providing
• Outstanding Support in CMMI activities

Aug 2003 – Mar 2004 · 7 mos

• As a TSE, I have successfully managed installation and configuration of Windows XP, 2000 & 98, software applications like MS-Office 2000/XP, Oracle 8i/9i, SQL client, Visual Studio, .Net, Java on desktops. I was also accountable for installation and configuration of IIS sever and other required software for Lab. Responsible for the management (Hardware, Software and Network related issues) of Desktops.

Jan 2001 – Jul 2003 · 2 yrs 6 mos

• I began my career with Applet Computer as Senior Faculty and successfully imparted training
• to students of B.I.T. and M.I.T. on various subjects C, C++, Java, Visual Basic, Java Script,
• VB Script, HTML, MS-Office, Oracle, Tally.