Gurleen Chadha

Operations Associate

Agra, Uttar Pradesh, India5 yrs 5 mos experience

Key Highlights

Proven leadership in team management and training.
Recognized for operational excellence and problem-solving skills.
Strong background in customer relationship management.

Stackforce AI infers this person is a skilled leader in customer support and business development within the education and legal services sectors.

Contact

gurleen1997.18@gmail.com 8475077364 LinkedIn

Skills

Core Skills

LeadershipCustomer Relationship Management (crm)CommunicationTeam BuildingBusiness DevelopmentSalesRecruitmentHuman ResourcesCustomer ServiceAdministration

Other Skills

Administrative SupportCRMCandidate SourcingClient RelationsConflict ManagementCooperationCourtesyCustomer SatisfactionCustomer-focused ServiceData ManagementEnglishGrowth StrategiesHelping ClientsInterpersonal SkillsInterviewing

About

Currently working as a Team Lead at LawSikho . Skilled in communication, public speaking, Customer Relationship Management (CRM), growth strategies, team building & management. Experienced Administrative Assistant with a demonstrated history of working in the utilities industry. Skilled in Courtesy, Cooperation, Helping Clients, English, and Pressure Situations. Strong administrative professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from Anand Engineering College(SGI).

Experience

Lawsikho

Team Lead

Dec 2022 – May 2025 · 2 yrs 5 mos · Remote · Remote

Team Lead – Placements & Customer Support
LawSikho | December 2022 – May 2025
Progressed from Associate to Senior Associate and then Team Lead through consistent high performance, adaptability, and cross-functional contribution.
Worked in the SuperLawyer Department, identifying and sourcing lawyers via LinkedIn and law firm websites, collecting verified contact details, preparing interview questionnaires, and maintaining organized data for website publication.
Managed 7–10 company email inboxes, responding to student queries, ensuring clear communication, timely resolution, and complete documentation of all interactions.
Prepared and maintained detailed departmental reports using MS Excel, Google Sheets, and Google Docs, ensuring accuracy and timely submission.
Proficient in ZOHO for communication and workflow tasks.
Trained new joiners on operational processes, quality guidelines, communication standards, and departmental tools; supported continuous learning for existing team members.
Led a team of 6 members, monitoring performance, maintaining daily and weekly reports, assigning tasks, and ensuring target completion with consistent quality.
Efficiently handled responsibilities across two departments—SuperLawyer operations and Placements—while guiding team members in resolving student queries via email and calls.
Ensured timely, error-free resolution of all concerns, effectively reducing managerial workload and improving team productivity.
Consistently achieved top performance rankings, with the team regularly scoring the highest across departments.
Recognized for strong problem-solving skills, managing escalations smoothly, and being the go-to person for quick and dependable resolutions.
Demonstrated strong self-learning abilities by independently mastering new tasks and training the team on newly introduced processes.
Awarded for Operational Excellence for outstanding performance, leadership, and contribution to organizational efficiency.

CommunicationCustomer Relationship Management (CRM)Team BuildingOperational OptimizationLeadershipProblem Solving+1

Hirect india - startup jobs & hiring

Business Development Executive

Apr 2022 – Oct 2022 · 6 mos · Bengaluru, Karnataka, India

Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets using LinkedIn Sales Navigator, Twitter and other sources
Manage and maintain a pipeline of interested prospects and engage sales executives for next steps.
Utilize CRM, cold outbound outreach, and email to generate new sales opportunities
Identify prospect's needs and suggest appropriate products/services
Build long-term trusting relationships with prospects to qualify leads as sales opportunities. Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets using LinkedIn Sales Navigator . Manage and maintain a pipeline of interested prospects and engage sales executives for next steps. Utilize CRM, cold outbound outreach, and email to generate new sales opportunities Identify prospect's needs and suggest appropriate products/services Build long-term trusting relationships with prospects to qualify leads as sales opportunities.
Skills: Direct Sales · Marketing Strategy · Customer Satisfaction Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets using LinkedIn Sales Navigator, Twitter and other sources Manage and maintain a pipeline of interested prospects and engage sales executives for next steps. Utilize CRM, cold outbound outreach, and email to generate new sales opportunities Identify prospect's needs and suggest appropriate products/services
Skills: Lead Generation · Sales · Business Development

Lead GenerationSalesBusiness DevelopmentCustomer SatisfactionCRM

Walkingtree technologies

Human Resources Recruiter

Oct 2021 – Dec 2021 · 2 mos · Agra, Uttar Pradesh, India

Managed full cycle recruitment activity.
Worked with hiring managers to develop accurate job description
and keeping up with the current events.
Searched new avenues to market open positions such as linkedIn,
Naukri portal and through campus placement drives.
Experienced in sourcing, screening, shortlisting,
scheduling and conducting interviews with management,
preparing candidates for the multiple stages in the
interview process.
Discussing compensation packages and presenting job
offers to qualified candidates.
Arranging meetings with clients, calendaring and
scheduling accordingly.
Maintaining shortlisted candidates data, communicating,
sourcing, conduct screenings, developed sourcing
strategies, cold and warm calling.
Generated offer letters and follow up with candidates,
advising appropriate departments of start dates for new
employees.
Reviewed and verified information for new employee for
all divisions.

RecruitmentInterviewingCandidate SourcingClient RelationsHuman Resources

Torrent power

Administrative Assistant

Apr 2019 – Oct 2021 · 2 yrs 6 mos · Agra, Uttar Pradesh, India

Holding an experience in corporate sector of 2 years with strong communication skills, managing conflicts and challenging stiuations.
Managing customer queries, complaints, billing questions and
payment extensions/service request.
Interface daily with internal partners in accounting field services,
operations and consumer affairs divisions.
Maintaining records of customer feedback to meet customer
satisfaction goals.
Providing accurate and appropriate information to troubleshoot
issues and resolve complaints.
Commended for initiative, highest customer service ratings,
persuasiveness, listening and communication skills, managing
conflicts and callenging situations.