Jugal Makwana — Recruiter
Results-driven professional with 4 years of experience in the BPO industry, specializing in Operations, Real-Time Management (RTM), and Workforce Management (WFM). Proven ability to monitor and optimize performance metrics, ensure SLA adherence, and streamline workflow efficiency across departments. In addition to strong operational expertise, I possess hands-on experience in programming with C, C++, Java, and Python, allowing me to approach problem-solving with a blend of technical and business insights. Known for strong analytical thinking, attention to detail, and effective cross-functional communication, I bring a well-rounded skill set that supports both front-line operations and backend process improvements. Key Skills: Operations Management Real-Time Monitoring (RTM) Workforce Forecasting & Scheduling (WFM) SLA & KPI Monitoring Process Automation using C/C++/Java/Python Performance Analysis & Reporting Team Coordination & Support
Stackforce AI infers this person is a BPO Operations Specialist with technical programming capabilities.
Location: Vadodara, Gujarat, India
Experience: 6 yrs 7 mos
Career Highlights
- 4 years of experience in BPO operations.
- Expertise in Real-Time Management and Workforce Management.
- Strong programming skills in multiple languages.
Work Experience
Delta System & Software, Inc.
Information Technology Recruiter (9 mos)
Concentrix
Customer Service Representative (3 yrs 10 mos)
TP
Customer Service Representative (1 yr)
Concentrix
Customer Service Representative (3 mos)
Tech Mahindra
Customer Service Representative (4 mos)
Oral-B Professional
Quality Specialist (4 mos)
Education
B.tech at CHARUSAT
High School Diploma at N k high school
High School Diploma at N k high school
