Akash Mangrulkar

Operations Associate

Hyderabad, Telangana, India2 yrs 6 mos experience

Key Highlights

  • Proficient in technical support for Verizon products.
  • Experienced in escalation engineering with Google products.
  • Strong troubleshooting skills in customer service.
Stackforce AI infers this person is a Technical Support Specialist with expertise in telecommunications and IT analysis.

Contact

LinkedIn

Skills

Core Skills

Technical SupportIt Analysis

Other Skills

Escalation engineeringGoogle product expertiseLISTNR toolTroubleshootingVerizon product expertise

Experience

2 yrs 6 mos
Total Experience
1 yr 3 mos
Average Tenure
--
Current Experience

Tech mahindra

Technical Support Specialist

Jan 2023 – Sep 2023 · 8 mos · On-site

  • Expertise in Verizon product, Helping the customer’s with Various Verizon product’s and helping
  • them troubleshoot with the issues related to Verizon wireless.
Verizon product expertiseTechnical supportTroubleshootingTechnical Support

Teleperformance

IT Analyst

Apr 2018 – Feb 2020 · 1 yr 10 mos · India

  • Expertise in google product search in escalation engineering with tool LISTNR
Google product expertiseEscalation engineeringLISTNR toolIT Analysis

Education

Aurora's Scientific and Technological Institute

Bachelor of Technology - BTech — Mechanical Engineering

Jul 2013 – May 2017

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