B

Basel Al-Aghbar

CEO

Riyadh, Saudi Arabia11 yrs 1 mo experience

Key Highlights

  • Proven expertise in operational excellence and business development.
  • Strong background in customer experience management.
  • Leadership experience in diverse roles across multiple industries.
Stackforce AI infers this person is a seasoned professional in operational excellence and customer experience management across various sectors.

Contact

Skills

Core Skills

Operational ExcellenceBusiness DevelopmentTraining DeliveryThird-party Logistics (3pl)Team ManagementCustomer Experience ManagementCustomer Relationship Management (crm)Training Program Development

Other Skills

Analytical SkillsAutoCADBusiness StrategyCoachingCommunicationCustomer ExperienceCustomer Service ManagementDecision-MakingE-commerceEngineeringEnglishEntrepreneurshipInterpersonal SkillsLeadership DevelopmentLogistics Management

Experience

Arweqah alreyadah || أروقة الريادة

2 roles

Director of Impact Investment and Entrepreneurship

Promoted

Jan 2025Present · 1 yr 2 mos · Riyadh, Saudi Arabia · Hybrid

Consultant

May 2019Apr 2024 · 4 yrs 11 mos · Jeddah, Makkah, Saudi Arabia

Operational ExcellenceBusiness DevelopmentTeam ManagementInterpersonal Skills

The garage | الكــراج

Programs Manager

Apr 2024Dec 2024 · 8 mos · Riyadh, Saudi Arabia · On-site

Tadweem sa

2 roles

Acting CEO

Mar 2024Apr 2024 · 1 mo · Jeddah, Makkah, Saudi Arabia · Hybrid

E2E Supply Chain Consultant

Aug 2023Feb 2024 · 6 mos · Jeddah, Makkah, Saudi Arabia · Hybrid

وزارة الثقافة ministry of culture

Startups Mentor

Dec 2023Feb 2024 · 2 mos · Jeddah, Makkah, Saudi Arabia · Hybrid

Museums commission هيئة المتاحف

Program Facilitator

Oct 2023Jan 2024 · 3 mos · Riyadh, Saudi Arabia · Hybrid

Training DeliveryStaff Training

لدِن الريادة

Consultant

Jul 2023Dec 2023 · 5 mos · Jeddah, Makkah, Saudi Arabia · Hybrid

Sdaia | سدايا

Startups Mentor

Jul 2023Aug 2023 · 1 mo · Ha'il, Saudi Arabia · On-site

المركز الوطني لتنمية القطاع غير الربحي | national center for non-profit sector

Social Startups Facilitator

Feb 2023Feb 2023 · 0 mo · Riyadh, Saudi Arabia · On-site

King khalid foundation | مؤسسة الملك خالد

Social Startups Mentor

Jan 2023Apr 2023 · 3 mos · Riyadh, Saudi Arabia · Hybrid

Unilever

4 roles

Regional Logistics Assistante Manager

Jan 2022Oct 2023 · 1 yr 9 mos

Third-Party Logistics (3PL)Team ManagementInterpersonal Skills

Customer Experience Assistant Manager - East Region (Dmmam) Supply Chain

Sep 2021Dec 2021 · 3 mos

Customer Experience ManagementCustomer Relationship Management (CRM)Team ManagementInterpersonal SkillsCustomer Service Management

Customer Experience Assistant Manager - Central Region ( Riyadh ) Supply Chain

Promoted

Oct 2020Aug 2021 · 10 mos

  • Handling all Central region customers in KSA for all Channels (Modern Trade & Pharmacies & E-commerce) (more than 30 customers)
  • Leading 4 team members
  • Reducing the return values up to 1.3% for total Central region
  • Increasing Central region Customers service level up to 91.9%
Customer Experience ManagementCustomer Relationship Management (CRM)Team ManagementInterpersonal SkillsCustomer Service ManagementCustomer Experience

Customer Experience Specialist - Supply Chain Department

Nov 2019Sep 2020 · 10 mos

  • Handling E-comm and pharma channels for total KSA
  • Increasing customer serves level up to 95%
  • Establishing Milk Run project for total KSA

Nama foundation

Program Facilitator

Aug 2021Aug 2022 · 1 yr · Hybrid

Nehayat bedaya | نهاية بداية

Co-Founder

Oct 2019Aug 2024 · 4 yrs 10 mos · Jiddah, Makkah, Saudi Arabia

Ministry of health saudi arabia

Program Facilitator

Sep 2019Oct 2019 · 1 mo · Remote

Training Program DevelopmentStaff TrainingTraining Delivery

Misk foundation

Program Facilitator

Jul 2019Aug 2019 · 1 mo

Business DevelopmentTeam Management

Ebram almunawara center

Strategic Business Development Manager

Jun 2019Oct 2019 · 4 mos · Madinah Region

  • Formulating business growth strategy and the expansion for new branches
  • Establishing the first business incubator in the food sector in Medina
  • Increasing the utilization for the working spaces from 30% up to 95%

Ministry of human resources and social development - ksa

Program Facilitator

Mar 2019May 2019 · 2 mos · Saudi Arabia

Aquat foods industries - أقوات للصناعات الغذائية

Operations Supervisor

Jun 2018Aug 2018 · 2 mos · Jeddah, Makkah Region, Saudi Arabia

Ghadan consulting & capacity building

2 roles

Program Facilitator

Sep 2017Aug 2023 · 5 yrs 11 mos

Consultant

Jul 2016Oct 2019 · 3 yrs 3 mos

Riyali foundation | مؤسسة ريالي الاهلية

Ambassador & Program Facilitator

Jan 2017Jan 2018 · 1 yr · Al Madinah, Saudi Arabia · On-site

Hp

Senior Field Sales Representative

Jan 2017Dec 2017 · 11 mos · Riyadh, Saudi Arabia · On-site

Microsoft

Field Sales Representative

Jan 2016Dec 2016 · 11 mos · Riyadh, Saudi Arabia · On-site

Taibah university

Head of Student Initiatives Department

Jan 2015Oct 2017 · 2 yrs 9 mos

Toyota motor corporation

Field Sales Representative

Jan 2015Dec 2015 · 11 mos · Riyadh, Riyadh, Saudi Arabia · On-site

Education

Taibah University

Bachelor of Science — Industrial Engineering

Jan 2012Jan 2016

Stackforce found 100+ more professionals with Operational Excellence & Business Development

Explore similar profiles based on matching skills and experience