Mar 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

• Driving Trust & Safety initiatives for Google's GenAI and Discover platforms, encompassing pre-launch safety testing and program managing post-launch operations.
• 1. Implement and enforce content policies by developing structured guidelines, golden set benchmarks, and calibration processes to improve accuracy, reduce risk, and strengthen user protections at scale.
• 2. Manage and streamline vendor operations by leading quality assurance efforts, resolving policy ambiguities, and driving performance through ongoing feedback, training, and data-informed workflow improvements.
• 3. Develop and maintain comprehensive training materials, and policy interpretation resources to ensure consistent and high-quality moderation across internal and vendor teams.
• 4. Lead initiatives to improve operational processes such as onboarding and safety testing—delivering measurable gains in reviewer accuracy, throughput, and moderation quality.
• 5. Establish communication frameworks to align stakeholders across product, engineering, operations, and policy teams, ensuring shared ownership of Trust & Safety goals and faster issue resolution.
• 6. Utilize data analysis and root cause investigation to assess vendor performance, identify policy or tooling gaps, and inform continuous improvements to enforcement workflows and LLM training data pipelines.
• 7. Manage end-to-end post-launch safety operations by setting up tracking workflows, enabling launch POCs to engage directly with support teams, and coordinating with reactive safety to ensure smooth execution and fast issue resolution.