Aug 2024 – Present · 1 yr 7 mos

Jul 2021 – Present · 4 yrs 8 mos

• Team Management and Leadership:
• Lead and supervise a team of operational staff, including floor executives and operations executives, to ensure adherence to operational standards and performance targets.
• Provide coaching, guidance, and support to team members to foster a positive work environment and promote professional growth.
• Delegate tasks effectively, monitor progress, and ensure accountability to achieve operational goals.
• Operational Planning and Execution:
• Assist in the development and implementation of operational plans and strategies to optimize efficiency and productivity.
• Coordinate with cross-functional teams to ensure seamless execution of operational activities, including package sorting, loading, and dispatch.
• Monitor daily operations and address any issues or bottlenecks to ensure smooth workflow and timely delivery of packages.
• Training and Development:
• Facilitate training sessions and workshops to equip team members with the necessary skills and knowledge to perform their roles effectively.
• Promote a culture of continuous learning and development within the team, encouraging skill enhancement and career advancement opportunities.
• Identify training needs and coordinate with the training department to develop relevant training programs and materials.
• Quality Assurance and Compliance:
• Enforce quality control measures and adherence to standard operating procedures (SOPs) to maintain the accuracy and integrity of package handling processes.
• Conduct regular audits and inspections to ensure compliance with safety regulations, company policies, and industry standards.
• Investigate incidents, errors, and customer complaints to identify root causes and implement corrective actions.

Feb 2021 – Jul 2021 · 5 mos

• Responsibilities:
• Team Leadership and Management:
• Supervise and mentor a team of operations executives, providing guidance and support to achieve operational goals.
• Conduct regular performance evaluations and provide feedback to team members to foster professional development and growth.
• Delegate tasks effectively and ensure proper workload distribution to maximize team productivity.
• Operational Planning and Execution:
• Develop and implement operational strategies to optimize efficiency, minimize costs, and improve service quality.
• Coordinate with cross-functional teams, including logistics, warehouse, and transportation, to streamline processes and workflows.
• Monitor daily operations to ensure compliance with company policies, procedures, and performance metrics.
• Process Improvement and Innovation:
• Identify opportunities for process optimization, automation, and innovation to enhance operational efficiency and customer experience.
• Lead cross-functional projects and initiatives to implement process improvements and best practices.
• Stay updated on industry trends, emerging technologies, and best-in-class practices to drive innovation and competitiveness.

Aug 2017 – Feb 2021 · 3 yrs 6 mos

• Operational Oversight:
• Supervise and coordinate all operational activities within the hub, including package sorting, loading, and dispatch.
• Monitor the performance of delivery personnel and support staff to ensure adherence to operational standards and service level agreements.
• Implement strategies to improve operational efficiency and productivity while maintaining quality standards.
• Resource Management:
• Allocate resources effectively to meet daily operational requirements, including manpower, vehicles, and equipment.
• Coordinate with HR for staffing needs, training, and performance evaluation of operational personnel.
• Optimize resource utilization to minimize costs and maximize profitability.
• Routing and Dispatch:
• Plan and optimize delivery routes to ensure timely and cost-effective transportation of packages.
• Coordinate with logistics partners and transportation providers to schedule pickups and deliveries.
• Monitor real-time tracking and status updates to address any issues or delays proactively.
• Performance Analysis and Reporting:
• Analyze operational data and key performance indicators (KPIs) to evaluate performance against targets and benchmarks.
• Generate reports and dashboards to provide insights into operational efficiency, cost effectiveness, and service quality.
• Identify trends, patterns, and opportunities for improvement to enhance operational effectiveness and customer satisfaction.