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Neel Shah

Software Engineer

Seattle, Washington, United States8 yrs 8 mos experience
Most Likely To Switch

Key Highlights

  • Led integration of Amazon Connect with Salesforce.
  • Developed scalable ML-based ranking systems.
  • Transformed monolithic architecture to microservices.
Stackforce AI infers this person is a SaaS and Travel Tech expert with strong capabilities in software engineering and machine learning.

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Skills

Core Skills

Amazon ConnectSalesforceMicroservicesMachine Learning

Other Skills

AWSAWS AthenaAWS LambdaAWS SageMakerAlgorithmsC (Programming Language)C++Cross-functional Team LeadershipData PipelineData StructuresGitJavaPythonRuby on RailsS3

Experience

Amazon web services (aws)

Software Engineer - Amazon Connect (AWS)

Jan 2023Present · 3 yrs 2 mos · Seattle, Washington, United States

  • I lead the Engineering team at Amazon Connect, driving the native integration of Amazon Connect into Salesforce Service Cloud to deliver a seamless, AI-powered customer service experience. I delivered 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐂𝐥𝐨𝐮𝐝 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐀𝐦𝐚𝐳𝐨𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 (𝐒𝐂𝐂-𝐀𝐂) and the 𝐀𝐦𝐚𝐳𝐨𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐂𝐓𝐈 𝐀𝐝𝐚𝐩𝐭𝐞𝐫, empowering 200K+ agents to assist customers with the full capabilities of Amazon Connect.
  • Leading a team of 6+ engineers to design and develop native Amazon Connect integration with Salesforce Service Cloud.
  • Driving cross-company collaboration with Salesforce and AWS to deliver a high-quality, seamless product.
  • Defining team vision, charter, and roadmap while engaging with customers to enhance Amazon Connect adoption.
  • Translating requirements into scalable technical solutions and overseeing the full development lifecycle.
  • Conducting design reviews, optimizing architecture, and ensuring performance, scalability, and maintainability.
  • Managing resources across initiatives, aligning technology with business goals and project timelines.
Amazon ConnectSalesforceCross-functional Team LeadershipSoftware Project ManagementSoftware DevelopmentMicroservices

Amazon

Software Engineer - Amazon Care

Mar 2022Dec 2022 · 9 mos · Vancouver, British Columbia, Canada

Jumio corporation

Software Engineer

Sep 2021Mar 2022 · 6 mos · Bengaluru, Karnataka, India

Inmobi

Software Development Engineer

Aug 2020Sep 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

  • Designed and Led efforts to enhance platform flexibility, enabling support for multiple ad types such as banner and video ads.
  • Designed and developed high-throughput, highly available, low-latency microservices handling 80K requests/sec with ~120ms latency.
  • Contributed to the system architecture revamp for the InMobi China market, collaborating closely with the Beijing tech team.
MicroservicesSoftware Development

Oyo

2 roles

Machine Learning Engineer - Global Ranking Team

Mar 2019Aug 2020 · 1 yr 5 mos · Gurgaon, India

  • Designed and led the development of a scalable ML-based ranking system that supports multiple verticals, including location and search type. The system enables developers to deploy models on a subset of production traffic, gradually rolling them out for broader adoption.
  • Built a data pipeline to collect and process the entire customer journey in a highly scalable database system leveraging AWS Athena and S3, enabling efficient data generation and analysis.
  • Developed, trained, and deployed ranking models using XGBoost and Logistic Regression, optimizing performance in high-traffic cities and increasing booking rates by ~10%.
  • Technologies: Java, Python, Spark, Redis, Kafka, AWS SageMaker, AWS Lambda, AWS Athena, S3.
Machine LearningData PipelineAWS

Software Development Engineer : Global Search & Ranking

Jun 2018Feb 2019 · 8 mos · Gurgaon, India

  • Designed and developed a high-throughput, highly available, and low-latency micro-service architecture for the Global Search and Ranking team, enabling a 50K RPM throughput with 300ms latency.
  • Led the transformation of a Global Ranking Service from a monolithic architecture to microservices, migrating the codebase from Ruby on Rails to Java Spring Boot. This enhanced extensibility for applying multiple rule-based ranking mechanisms, achieving 30K RPM throughput with 20ms latency.
  • Engineered a ranking mechanism to boost hotel impressions on listing pages based on business requirements. This initiative increased hotel revenue by over 60%, facilitated the development of a new advertising business model, and contributed to a 4-5% revenue increase for the company.
MicroservicesJavaSpring Boot

Ignus

Overall Festival Coordinator

Apr 2016Apr 2017 · 1 yr · Rajasthan, India

  • IGNUS is the annual National level social, technical and cultural festival of IIT Jodhpur.
  • Led a 3-tier team consisting of 44 heads, 52 coordinators and 300 volunteers to organize a 4 day
  • national level festival.
  • Successfully managed 3 concerts and 100+ events with 6000+ footfall spanning 64 colleges across 40 cities.
  • Established professional relations with various corporate giants like Tata, KTM, Hero Honda, Directi, Pepsi, Reebok generating and managing a budget of INR 4.4 Million (150 % increase)
  • Devised a proper framework of the festival for future growth and restructured management and task division among 20 sectors

Tata power

Project Intern

May 2015Jul 2015 · 2 mos · Mumbai Area, India

  • Creation of robust and power-efficient plant management System.
  • Achievement: Increased power efficiency of the plant with 0.78% during the complete project.
  • Worked closely with Supervisory Control and Data Acquisition (SCADA) to introduce more functionality like power efficiency and robustness to a supervising framework.

Education

Indian Institute of Technology Jodhpur

Bachelor of Technology - BTech — Electrical and Electronics Engineering

Jan 2014Jan 2018

Diwan Ballubhai Madhymic Shala

Jan 2011Jan 2013

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