Hima Kurian — Engineering Manager

With over 14 years in the tech industry, I specialize in transforming engineering teams to deliver scalable, customer-centric solutions that make a real impact. I began my journey in the contact center domain and have grown from a hands-on technologist into a strategic engineering leader—focused on elevating both systems and the people who build them. Throughout my career, I've worked extensively with industry-leading CX platforms such as Amazon Connect, AWS, Genesys, Interactive Intelligence, Edify, Salesforce, and Siebel. From my foundational years at Cognizant to my current leadership role at Commit Works, my mission has remained the same: to drive innovation that keeps the customer at the core. My experience spans a range of industries—fintech, healthcare, manufacturing, life sciences, and most recently, mining—partnering with global clients to lead complex transformations with both technical excellence and human insight. Outside of work, I’m the co-founder of **Share A Smile Trust**, a nonprofit dedicated to creating meaningful change through small acts of kindness. I lead with a “get-set-go” mindset, a passion for continuous learning, and a deep belief that empowered teams build extraordinary

Stackforce AI infers this person is a SaaS expert with a strong focus on customer experience and contact center technology.

Location: Brisbane, Queensland, Australia

Experience: 16 yrs 1 mo