Oct 2014 – Feb 2017 · 2 yrs 4 mos · Bengaluru Area, India

Feb 2014 – Sep 2014 · 7 mos · Gurgaon, India · On-site

• Capture procedures and processes so that they are documented and repeatable
• Prepare layout of materials for publication
• Establish clear standardized documentation practices for Data Management Services
• Maintain up-to-date documentation and procedures for all supported database related platforms
• Work with Database Administrators or Developers to define documentation requirements
• Create and/or maintain the Data Management Services Knowledge Library
• Contribute ideas for best practice improvements, process improvement, and innovative solutions.
• Organize and monitor personal workload and escalating to manager when issues arise
• Define, document and implement consistent standards, policies processes and procedures

Sep 2011 – Feb 2014 · 2 yrs 5 mos · Bengaluru Area, India

• Understand documentation requirement
• Analyze audience
• Interact with customers through face-to-face meetings, telecons, go-to meetings etc.
• Gather information
• Prepare estimates, delivery plans, and reports
• Research, create, edit and review documents
• Build and enhance content
• Maintain effective and regular communication with project managers
• Lead teams for various projects to assigning work to the team members and driving them for timely delivery
• Perform quality check for technical, logical, and language accuracy