Nov 2021 – Jul 2024 · 2 yrs 8 mos · Warsaw, Mazowieckie, Poland

• Led and managed the Cloud SQL insights and Cloud SQL for SQL server documentation
• Wrote documentation for Google Gemini
• Created UI guided walkthroughs
• Created API documentation

Jul 2020 – Nov 2021 · 1 yr 4 mos · Pune, Maharashtra, India

• Produced documentation as code using VS Code and Github
• Authored and maintained content in reStructuredText (RST) format

Dec 2017 – Jul 2020 · 2 yrs 7 mos · Pune, Maharashtra, India

• Led a project on adoption of conversational style of writing and brought it to fruition by training my team on the need for conversational style, its basics, and how to rephrase sentences.
• Was awarded Outstanding Achievement Award
• Led the documentation of Druva CloudRanger and restructured and redesigned the documentation for this product.
• Produced customer-facing information in the form of video tutorials,
• in-product walkthroughs, API documentation, release notes, user manuals, installation manuals, blogs, and so on
• Used Pendo to add in-app help and guided walkthroughs of the UI for better user experience
• Created templates for different article types to ensure uniformity and quality of the content
• Wrote API documentation and published via Swagger
• Performed editorial reviews for my colleagues

Mar 2016 – Dec 2017 · 1 yr 9 mos · Hyderabad, Telangana, India

• Led a project on using augmented reality for presenting information for OEMs; created a prototype using LAYAR and demonstrated a use case for engineers
• Produced high-quality and easy-to-understand documentation in the form of text and videos
• Used DITA standards for content reuse and information mapping
• Performed editorial reviews for the team

Jan 2014 – Mar 2016 · 2 yrs 2 mos · Hyderabad, Telangana, India

• Led a project called Getting it "write" that helped associates correct common grammatical errors in their day-to-day business writing
• Created and maintained the client-facing documentation using Dreamweaver and RoboHelp in the form of user guides, admin guides, fix reports, and release notes
• Analyzed existing and potential content, focusing on reuse and single-sourcing opportunities
• Was the Editor of Broadridge's internal magazine, LOUPE

Jun 2013 – Dec 2013 · 6 mos · Mumbai Area, India

• Received the Star Editor award
• Led the production of a book from the manuscript stage till its publishing.
• Performed editorial reviews on the book by verifying technical accuracy of the content, rephrasing content for better readability, and proofreading
• Performed code testing for the code snippets given in the book.