Jan 2016 – Oct 2024 · 8 yrs 9 mos · Western Maharashtra, India

• Heartfulness is an educational, and Volunteer-Based Non-Profit Organization since 1945 that is involved in teaching life-skill tools for mental wellness and inner balance. The organization has centers in more than 150 Countries across the globe.
• My regional role involved in creating a strong volunteer driven organization which serviced the growing needs of Pune metro region as well as the rural districts around it. The service offerings were created for Universities, Corporates, Government Departments/Agencies and general public.
• During my tenure, I helped re-organise the organisation, build leadership teams in different districts and in Pune. Helped build a grassroots Trainer team from 22 trainers to 300 trainers. Meditation centres in Pune grew from 2 centers to nearly 30 centers. Contributed to build Heartfulness Brand on social media.

Oct 2010 – Present · 15 yrs 5 mos · Pune, India · On-site

• Drives enterprise-wide AI and Cloud transformation initiatives across global clients, building innovation capability, delivery governance, and business growth through Zensar’s Global AI & Cloud CoE spanning AWS, Azure, and GCP.
• → AI & Cloud Leadership: Established the Global AI & Cloud CoE, integrating innovation, delivery governance, and talent development across 100+ engineers, architects, and data scientists. Built frameworks for Responsible AI, MLOps, and Cloud Cost Optimization, enabling consistent global standards.
• → Client Transformation Programs: Directed high-impact digital transformation engagements for RICS, Shell (MSTS Tolls), Walmart, BRE, JJIL, and others, delivering measurable business outcomes through AI-led analytics, automation, and cloud modernization.
• → Revenue & Operational Performance: Managed $40M+ annual portfolios, generating $23M+ revenue at 33.9% gross margin, with 94% on-time delivery and 4.8/5 CSAT. Achieved 88% retention and 84 Happiness Index, earning recognition from leadership for excellence in collaboration and execution.
• → Innovation & IP Development: Led development of GenAI accelerators (Databricks, Azure OpenAI, LangChain) reducing PoC-to-production cycles by 60%. Created reusable migration blueprints and cloud governance models, accelerating client onboarding and compliance.
• → People & Capability Development: Mentored 200+ professionals across geographies. Built technical guilds and AI communities of practice, promoting certification, innovation, and continuous learning. Praised by clients and leadership for passion, integrity, and team spirit.
• → Cross-Functional Collaboration: Partnered with business leaders, delivery heads, and technology partners to align AI and Cloud strategy with enterprise objectives. Fostered a collaborative ecosystem driving efficiency, innovation, and growth.
• Winner of CEO Award for Excellence.

Aug 2002 – Sep 2010 · 8 yrs 1 mo · San Jose, CA

• Led large-scale digital platform modernization programs for Cisco.com and internal enterprise systems, combining engineering depth, process discipline, and stakeholder alignment to enhance reliability, search performance, and content publishing efficiency.
• → Enterprise Search Modernization: Replaced Google Search Appliance with Microsoft FAST Search for Cisco.com and Cisco intranet, enabling advanced content discovery and improved user experience. Collaborated with business stakeholders and FAST professional services using Agile (Rally) for iterative development and faster turnaround.
• → Enterprise Content Management Transformation: Spearheaded the transition from legacy systems to Documentum Publishing Platform, applying Six Sigma DMAIC methodology for process improvement. Facilitated stakeholder workshops, led requirements definition, and developed user training materials for technical documentation teams.
• → System Optimization & Migration: Migrated legacy Perl-based applications for Cisco IT Finance to Apache Web Server, improving system stability and performance. Established software change control processes and proactive issue-resolution frameworks, earning a Certificate of Recognition under Cisco’s Operations Excellence Program.
• → Collaboration & Impact: Worked closely with global technical and business teams to standardize publishing workflows and search taxonomies, laying the foundation for scalable, high-availability web infrastructure later used enterprise-wide.

Sep 2001 – Jul 2002 · 10 mos · Tokyo, Japan · On-site

• Led the design and delivery of a web-based eLearning administration platform for IBM-Japan partner PlatIS Inc. Managed a local engineering team and client stakeholders, ensuring high-quality execution and on-time delivery. Gained early leadership experience in cross-border software development and customer collaboration.

Jun 1999 – Aug 2001 · 2 yrs 2 mos · Singapore · On-site

• I played a pivotal role in advancing mobile banking solutions at Gemplus, significantly impacting the digital transaction landscape.
• Led integration projects that enhanced mobile banking capabilities for top banks and telecom providers in the region including Taichin Bank, Huanan Bank, StarHub, and Maxis.
• Fostered partnerships with industry leaders, ensuring the delivery of secure and scalable solutions.
• Enhanced customer engagement through innovative smart card technology, contributing to Gemplus's industry leadership.
• Gemplus was a leader of Smart Card Industry with erstwhile headquarters in France. It now exists as GemAlto after merger with Schlumberger.

Jun 1997 – May 1999 · 1 yr 11 mos · Warsaw · On-site

• I played a key role in optimizing Citibank’s Cash Management System, significantly improving operational reliability.
• Engaged with cross-functional teams in Europe and India to enhance system performance and client support.
• Implemented strategic solutions that contributed to the overall efficiency of financial technology services.
• Developed critical skills in global operations, system tuning, and client relations, reinforcing my expertise in the industry.

Jan 1996 – May 1997 · 1 yr 4 mos · Pune · On-site

• I successfully led the implementation of a Linux-based networking infrastructure and the development of the first Internet-enabled web system for the department.
• Enhanced departmental efficiency by streamlining access to resources through innovative web technologies.
• Gained hands-on experience with open-source systems, contributing to a culture of technological advancement.
• Fostered collaboration within the team, leading to improved project outcomes and knowledge sharing.

Dec 1993 – May 1995 · 1 yr 5 mos · Mumbai · On-site

• Developed advanced simulation and Management Information Systems (MIS) for industrial clients in the petrochemical sector.
• Gained hands-on experience in project execution, enhancing mathematical modeling techniques to optimize processes via simulation software.
• Conducted client training sessions, ensuring effective use of simulation tools and systems.