R

Rohit Ramugade

Operations Associate

Thane, Maharashtra, India11 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Twice awarded Employee of the Year in 2019.
  • Extensive experience in customer service and content moderation.
  • Strong leadership and team coordination skills.
Stackforce AI infers this person is a Customer Service and Content Moderation Specialist with strong analytical and leadership capabilities.

Contact

LinkedIn

Skills

Core Skills

Content ModerationTeam CoordinationCustomer Service ManagementProblem SolvingCustomer Experience

Other Skills

Audio gradingBusiness Support System (BSS)CoachingCommunicationComputer LiteracyContent ManagementContent reviewerContent reviewingCritical ThinkingCustomer SatisfactionCustomer Service OperationsCustomer SupportData EntryExecutive SupportGoogle Sheets

About

I was awarded employee of the year twice in 2019. Also i worked with one reputed IT company in my home country. It was a great opportunity for me to explore myself and learn new things

Experience

Accenture

Trust & Safety Associate

Mar 2019 – Present · 7 yrs · Mindspace Airoli · Remote

Content moderationAudio gradingTeam CoordinationTeam MotivationCoachingTeam Mentoring

Wipro bps

Sr.Associate

Jun 2016 – Feb 2019 · 2 yrs 8 mos · Mind space airoli

  • Solving customer issues on web chat.
Data EntryPunctuationRoot Cause AnalysisThinking SkillsGoogle SheetsPerformance Metrics+14

Sutherland global services

IT Consultant

Sep 2014 – Jun 2016 · 1 yr 9 mos

PunctuationRoot Cause AnalysisThinking SkillsGoogle SheetsPerformance MetricsCommunication+7

Education

Mumbai University Mumbai

Bachelor of Commerce - BCom

Jan 2009 – Jan 2012

Kolhapur Jobs

Master of Business Administration - MBA — Hr and system

Jan 2013 – Jan 2016

Paana English high school

Mumbai university — Management

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