Sachin Chaudhary

Operations Associate

Gurugram, Haryana, India5 yrs 9 mos experience

Highly Stable

Key Highlights

Consistently recognized for outstanding performance and leadership.
Achieved highest KPI scores with top-rated performance.
Led process innovations that enhanced workflow efficiency.

Stackforce AI infers this person is a Customer Support Leader with expertise in process optimization and team management.

Contact

Skills

Core Skills

Customer ServiceTeam LeadershipEmail Communication

Other Skills

Microsoft ExcelSLA Management & Performance MetricsTeam Leadership & TrainingProcess Improvement & Efficiency OptimizationCustomer Query Handling & ResolutionEmail & Written CommunicationContent Moderation & ComplianceMicrosoft OfficePolicy Enforcement & AdherenceMulti-Tasking & PrioritizationProblem-Solving & Critical ThinkingTeam Coordination & CollaborationAnalytical Review & Content Evaluation

Experience

5 yrs 9 mos

Total Experience

2 yrs 10 mos

Average Tenure

Current Experience

Wns

Assistant Manager

Mar 2022 – Nov 2025 · 3 yrs 8 mos · Gurugram · On-site

As an Assistant Manager in airline customer support, I oversee customer service operations, ensuring high standards of efficiency, quality, and satisfaction. My role involves team leadership, KPI management, and operational excellence to optimize customer interactions.
📌 Key Responsibilities:
Managing customer queries and escalations, ensuring timely resolution.
Leading a team of customer support executives, providing guidance and training.
Monitoring Key Performance Indicators (KPIs) to maintain service excellence.
Driving process improvements to enhance efficiency and customer satisfaction.
Collaborating with stakeholders to implement best practices in service delivery.
Handling multiple projects, including Training Batches and BQ Projects.
📌 Key Achievements:
🏆 Amelia Champ Every Month – Consistently recognized for outstanding performance and leadership.
🏆 Top Leader in 2024 – Honored for strategic management and exceptional results.
🏆 Zero is Hero – Demonstrated accuracy and efficiency in service execution.
🏆 Quarterly Business Review Winner (Q1, 2024) – Proven excellence in business strategy and performance.
🏆 S2S Champ & CCPOH Performer – Leading department benchmarks in service efficiency.
🏆 Highest KPI Scores (3.7/4) – Set new performance benchmarks with top-rated KPI achievements.
🏆 Client Recognition (June 2024 Performance) – Commended for exceptional service delivery and impact.
🏆 Process Innovation Leader – Led efficiency improvements that enhanced workflow and service operations.
🏆 Teamwork Excellence Award – Recognized for collaborative success in cross-functional coordination.
🏆 Best Performance in Peak Seasons – Maintained exceptional service quality during high-demand periods.
🏆 Mentorship & Team Growth – Developed and guided team members, fostering professional development.
🏆 Operational Strategy Enhancer – Introduced data-driven decision-making to optimize performance.

Microsoft ExcelSLA Management & Performance MetricsCustomer ServiceTeam Leadership & TrainingProcess Improvement & Efficiency OptimizationTeam Leadership

Elcamino software private limited

Customer Support Executive

Feb 2020 – Mar 2022 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

As a Customer Support Executive, I specialize in managing customer queries via email, ensuring prompt and effective resolution of concerns while maintaining a high standard of service. My role involves:
📌 Email Support & Query Management
Addressing customer inquiries with clarity, professionalism, and efficiency.
Providing technical assistance, troubleshooting, and guidance to enhance customer experience.
Ensuring timely responses while maintaining customer satisfaction and retention.
📌 Content Moderation & Compliance
Reviewing and moderating content to ensure adherence to company policies and guidelines.
Identifying and resolving inappropriate or non-compliant content to maintain platform integrity.
Collaborating with internal teams to enhance content quality and user experience.
📌 Multi-Project Handling & Process Optimization
Managing multiple projects simultaneously, ensuring efficient workflow and prioritization.
Implementing process improvements to enhance productivity and service quality.
Coordinating with cross-functional teams to streamline operations and resolve complex issues.
📌 Key Achievements & Experience Growth
Developed strong problem-solving skills by handling diverse customer concerns.
Gained expertise in email communication, content moderation, and project management.
Continuously improving customer engagement strategies to drive satisfaction and loyalty.