Jan 2018 – Sep 2019 · 1 yr 8 mos · Kuala Lumpur, Malaysia

• Managed customer and vendor products at Kaodim across all the countries - Malaysia, Philippines, Singapore and Indonesia.
• Managed and launched several products/features such as:
• The payments infrastructure that allowed us to integrate multiple payment partners across the different geographies.
• Marketing automation tools
• Internal tools that assist the operational teams to manage the business effectively
• A scalable referral program for all the countries
• Adhoc features that helped us enhance the customer experience which inherently drove our job request volume
• A self service infrastructure to ensure transactions stay on platform, whether cash or online payments. We realised a 60% growth in our GMV with this exercise.
• A highly customisable vendor rewards product
• Responsibilities include:
• Architecting an end-to-end vision and roadmap, including go-to-market message and strategy
• Overseeing full-stack Agile development process
• Partnering with Design for prototyping and user experience research
• Collaborating with go-to-market teams to validate and execute product releases
• Drive education and adoption of our products with Customer Success and Operations teams
• Deep understanding of the entire business processes
• Manage a few PMs and business analysts

Dec 2016 – Jan 2018 · 1 yr 1 mo · Bengaluru Area, India

• Dawned the role of analytics PM to ensure there is data sanity and visibility of data across the organisation – instrumented server and app side events and wrote rules for data flow and data access for team members.
• Built dashboards in Qlikview and funnels in Google Analytics to understand the drop-offs on the B2B payments side; insights from the funnels were used to alter the UI of different pages to result in an increase in sign ups.
• Shipped multiple features and UI changes on the merchant facing payment container that improved the success rates.
• Assisted the marketing and sales teams in partnering with merchants and running merchant specific offers.

Dec 2015 – Dec 2016 · 1 yr · Bengaluru Area, India

• Managed the entire product life cycle of multiple features on both Android and iOS apps through regular scrums and intermediate app releases.
• Spearheaded the complete android app redesign involving a huge amount of UI and UX changes which ultimately won Google's Best App of 2016 award.
• Defined the schema of databases for storing analytics events that assist growth experiments.
• Implemented notification framework, A/B experimenting and deep linking to ensure the app has required ammo for next stage of growth.

Oct 2013 – May 2015 · 1 yr 7 mos · Gurgaon, India

• Set up the analytics team and brought a structure in place for handling the huge amount of data requests by designing mechanisms which ensure relevant insights are drawn for each request.
• Played a crucial role in prioritising the roadmap items for fuelling the growth by coming up with the relevant analysis
• Dawned the role of Product Manager many a times to to ship interesting experiments with a commendable turnaround time.

Jun 2012 – Aug 2013 · 1 yr 2 mos · Noida Area, India

• Designed an excel based tool for a leading FMCG manufacturer based out of Europe that collated quotations from suppliers and compared them across geographies spread over time.
• Created an Access Dashboard using VBA and SQL for a US based MNC to visualise supplier KPIs in Excel charts.
• Performed customer satisfaction analysis for a leading electronics company in US by highlighting the trends in customer behaviour depending on the quality of services provided by the company.
• Created dynamic Gantt charts using Excel VBA for a FMCG client to visualise the progress of their
• ongoing project and compare it with the planned schedule.
• Designed a dashboard comprising of waterfall charts, geo coding maps, bubble charts and other regular charts in Tableau for a leading Insurance company to analyse the effectiveness of their marketing campaign.

Jul 2011 – Jan 2012 · 6 mos · New Delhi Area, India

• Responsible for the tie up between GOONJ and BITS-Pilani making interested students accessible to the giant of social sector and in turn benefitting Goonj by publicising their work.
• Held awareness campaigns for people to be briefed on how just contributing their old newspapers could benefit some pressing societal issues. Successfully onboarded few colleges, offices, and community housing members creating a subscription program.
• Documented and analyzed important data about the impact created by Goonj in rural India, the data room even today is of help to Goonj in improving the quality of their applications to various national and international awards.