Nov 2023 – Oct 2024 · 11 mos · Bengaluru, Karnataka, India · Remote

• My role centers on tackling challenges across ecommerce, market intelligence, data, and customer analytics domains. I’ve led multiple successful projects in these areas, including:
• Market Share Analysis
• o Collaborated with third-party data providers to identify and rectify missing or updated product hierarchies.
• o Utilized SQL to handle large datasets of 5000+ product hierarchies (1B+ rows) across offline and online channels.
• o Built market intelligence dashboard using Tableau to track & visualize key metrics such as market share & net GMV. o Implemented automated data retrieval system with Python scripts and DAG workflow, reducing manual effort by
• 80% and enhancing speed and accuracy of monthly processes.
• o Implemented failure alert mechanism for prompt issue resolution.

Aug 2022 – Nov 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India · Remote

• Assisted the Product and Design team in launching an Item Comparison feature on the app, in direct response to customer
• feedback. The goal was to minimize the time and effort needed for customers to make a purchase.
• o Conducted impact analysis of A/B test, revealing a 1.6% increase in Add-to-Cart (ATC) and 0.8% reduction in cart
• removal for users utilizing the comparison feature.
• o Built a dashboard to track impact on key metrics such as ATC, Bounce rate, exit rate, Conversion Rate using Tableau.

Apr 2021 – Jul 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Led a team of three on multiple projects for a leading FMCG manufacturer specializing in Skincare, Haircare, Food and Beverage, and Fabric solutions. Worked on Nielsen & Kantar data sets.
• ● Product Portfolio Analysis
• ○ Built reports to guide strategic product releases by pinpointing attractive gap opportunities in the product portfolio
• across diverse growing markets.
• ○ Reports aided Hair-Care product line stakeholders in deprioritizing loss-generating products and unveiling new brand
• opportunities, leading to a 2% increase in the South Asian market.
• ● Shopper Analytics
• ○ Conducted retrospective analytics to uncover consumer preference variations and recommend key tasks to increase market share.

May 2019 – Apr 2021 · 1 yr 11 mos

• Collaborated with a team of five to address retention related business challenges for a global financial services client holding 90% market share.
• Client Risk Radar Analysis
• ○ Built an interactive reporting solution for the Sales and Account Management (SAM) team to monitor at risk clients’
• product usage, customer experience, and future renewals using advanced Tableau features.
• ○ Project prevented cancellation of a $20 million client in 2020.
• ● Sales Opportunity Pipeline
• ○ Built a forward-looking sales analysis tool through exploratory data analysis, resulting in a well- received interactive
• dashboard.
• ○ Tool improved customer retention by 5% by p

Mar 2019 – May 2019 · 2 mos

• I worked on 2 mock projects involving Demand Forecasting as well as Customer Retention. I have working knowledge of basic Statistical concepts such as A/B Testing, Hypothesis Testing,T-Test,etc. I had a chance to get hands-on experience at performing Exploratory Data Analysis using R, SQL as well as at Story boarding techniques and Insight generation using visualization tools like Excel, Tableau

Aug 2018 – Feb 2019 · 6 mos

• As a part of Customer Experience team for HPE Server Catalog,handled customer - relation problems promptly,provided guidance,escalated issues according to established procedures

Jan 2018 – Jul 2018 · 6 mos

• Explored the storage and server side of HP business
• Cleared the CompTIA Server+ certification

Mar 2016 – Mar 2018 · 2 yrs · Chandigarh Area, India

• I had a great opportunity of leading a large team where our main aim was to connect with leading entrepreneurs and invite them to our national level E-summit, Udyami which aims to bring together entrepreneurs, students, industrialists and investors to create an ambience for new ideas and startups.
• I was a part of the team consequently for 2 years, during which my communication and management skills were enhanced.