Harish Shetty

Program Manager

Mangaluru, Karnataka, India24 yrs experience

Highly Stable

Key Highlights

Over 23 years of experience in software and IT services.
Expert in Governance, Risk, and Compliance for IT SMEs.
Published author of a biography on Ustad Rafique Khan.

Stackforce AI infers this person is a seasoned leader in IT services with a strong focus on compliance and project management.

Contact

Skills

Core Skills

Project ManagementGovernance, Risk, And Compliance

Other Skills

Business Process ImprovementInformation SecurityPMO

About

Senior Manager with over 23 years of experience in the software & IT services industry, working with multinational clients both in onshore and offshore roles. Highly skilled in managing Customer relationships, Global delivery processes, setting up and running a PMO, people management, software & process documentation, and collaborative leadership. Experienced in managing governance, risk and compliance (GRC) for IT SMEs. Domain experience includes Financial services (BFSI), Healthcare and Compliance. I am a published author too, having published: ROMANCING THE SITAR: A biography of international Sitar artiste, Ustad Rafique Khan (2020)

Experience

Niveus solutions

Sr. Manager - Delivery Excellence

May 2022 – Present · 3 yrs 10 mos · Mangaluru, Karnataka, India · On-site

At Niveus Solutions, I serve as a key strategic leader, with direct oversight and accountability for critical operational functions that underpin our organization’s success. I am responsible for driving continuous improvement in delivery quality, maturing our project management practices, and strengthening our overall Governance, Risk, and Compliance (GRC) posture. My role directly supports the Leadership team, ensuring a seamless alignment between strategic vision and operational execution.
A core focus of my responsibilities is leading the Compliance function. This includes the end-to-end management of all Information Security (InfoSec) protocols and the rigorous pursuit of ISO certifications and audits. I ensure that all processes and policies meet global standards, proactively mitigating risk and protecting sensitive information across the organization.
In parallel, I lead the Project Management Practice, defining and standardizing best practices for all delivery projects. Through the establishment of a robust Project Management Office (PMO), I provide a framework for consistent and efficient project execution. I actively mentor and coach our project managers and scrum masters, empowering them to excel and fostering a culture of continuous professional development and high-quality delivery.
My accountability extends to comprehensive Project Governance, where I oversee the collection and analysis of critical project metrics. This data-driven approach is essential for generating timely and accurate management reports, providing leadership with actionable insights into project health, resource allocation, and portfolio performance. Furthermore, my team manages all aspects of Project Staffing and Bench utilization, optimizing team productivity by strategically matching project demands with available talent, ensuring operational efficiency and maximizing our organizational resources.

Information SecurityProject ManagementPMOBusiness Process ImprovementGovernance, Risk, and Compliance

Tetherfi

Senior Program Manager

Nov 2021 – Apr 2022 · 5 mos · Mangaluru, India

Atlantic data ltd.

Project Manager (PMO)

Aug 2013 – Oct 2021 · 8 yrs 2 mos · Mangalore Area, India

At Atlantic Data, I was accountable for delivering product implementations for all our clients as well as rolling out changes to the internal processes and systems.
Responsible for project management and business analysis functions within the business.
In a supporting role to the IT Director, I help with the implementation of the strategic initiatives within the organization.
Actively involved in defining and documenting the project management framework implemented across the business.

Mphasis

3 roles

Offshore Project Manager

Jan 2011 – Jul 2013 · 2 yrs 6 mos

Acted as the Management Representative for the Applications business unit, at the Mangalore Delivery Centre level
As Project manager, I have led an Agile development team to execute system development projects on J2EE technologies for leading American healthcare and pharma clients
People Management activities including performance assessment and succession planning
Managed all project management interactions with the client and handled any escalations

Onshore Project Lead

Mar 2008 – Dec 2010 · 2 yrs 9 mos

Responsible for successful delivery of the Service Request within agreed schedule and budget
Tracked the team's resource utilisation and prepared work volume reports for client billing
Communicated any high severity production issues to all relevant stakeholders and track issues to closure.
Participated in the knowledge transfer exercises with the client and completed the transition of application support and maintenance assignments
Recognised as a Subject matter expert within the team for Money transfers – International Settlement knowledge area.

Module Lead

Feb 2006 – Mar 2008 · 2 yrs 1 mo

Handle maintenance requests on three applications from technical design through implementation.
Work with the onshore coordinator in ensuring timely delivery of error-free code and documentation.
Work allocation, Status tracking and providing technical support to the team.
Participate in technical reviews for deliverables.

Tcs

IT Analyst

Dec 2001 – Feb 2006 · 4 yrs 2 mos · Bangalore, India & Norwich, UK

Role: Onsite coordinator
I was responsible for working with the client teams to gather and clarify
requirements and provide necessary documentation and guidance to the offshore development and
support teams, who delivered projects on the IBM mainframe platform. (UK - 2004-05)
Valuable experience of working on a newly acquired account to participate in initial knowledge transfer with the client's technology teams, followed by secondary and primary support phases and finally transitioning into steady state support phase. (UK - 2004)
Role: Module leader
Handling a team of 3-5 mainframe developers, I was responsible for ensuring
delivery quality and ensuring that the agreed development process was adhered to. (2003-04)
Role: Developer (IBM Mainframe)
My main responsibilities included coding to specification primarily using MVS,
COBOL, JCL and DB2, performing unit tests and participating in peer-reviews. (2001-03)