Jayshree Rastogi

QA Manager

Thane, Maharashtra, India15 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in quality assurance and data management.
Strong background in customer service and complaint resolution.
Experienced in recruitment and talent sourcing.

Stackforce AI infers this person is a Quality Assurance and Customer Service professional with experience in HR and Sales.

Contact

jayshri.rastogi31@gmail.com LinkedIn

Skills

Core Skills

Quality AssuranceData ManagementCustomer ServiceBanking OperationsHuman ResourcesRecruitment ManagementSalesCustomer Relationship Management

Other Skills

Account managementBusiness developmentClient handlingComplaint resolutionData integrityData maintenanceError markingInterviewingLead generationQuality checkingRecruitmentSalary negotiationTalent sourcingTraining

About

Achieve a high degree of excellence in the job assigned. Aspiring to be a part of competitive & challenging environment wherein my knowledge & skills can be shared and enriched.

Experience

Housing.com

2 roles

Quality Analyst

May 2015 – Present · 10 yrs 10 mos

Quality Analyst

Apr 2015 – Present · 10 yrs 11 mos

Job Responsibilities :
= Quality checking of listings before making it live on User Interface.
Maintaining property TAT.
= Checking duplicates on User Interface.
= Error marking & error report generation for quality improvement & feedback.
= Handling the client queries & escalations regarding the data issues & status.
= Providing feedback to collection team.
= Verification & rectification of the data as per predefined parameters to ensure data integrity and quality .
= Error marking & error report generation for quality improvement, feedback.
= Conducting training for new employees to make them familiar with functional and technological aspects of the process.
= Checking DC errors and mark the errors, reactivation as per customer requirement after verification.

Quality checkingData integrityError markingTrainingClient handlingQuality Assurance+1

Idbi intech

Customer Service Executive

Apr 2012 – Apr 2015 · 3 yrs · Navi Mumbai, C B D Belapur

Job Responsibilities :
1 year work experience in (inbound process)
= Handle the Customer’s all queries and gives correct solution to the customer.
= Take complains for debit card, cheque book, statement not received etc and give proper resolution to customers.
= Give the product information to the Customer as per requirements.
= Help to Account opening i.e saving account, current account, FD & RD account etc.
= Updating product and process information to lead for business.
= Take escalation calls.
= Knowledge and handling of various process i.e Loans, demat, CASA, Over draft,
Card blocking etc.
= Take initiative to coordinate with back end to resolved escalation calls.
= Handle high number of incoming calls from direct customer.
2 years work experience in (complaint department)
Job Responsibilities:
= To help customers & resolve complains and e-mails with their Queries and Solution related to their Banking needs and services.
= Give proper resolution of the customer’s quiry.
= Co-ordinate with bank’s executives to resolve the complain and follow up on e-mails.
= Maintaining data on daily basis and send it to back end department.
= Maintaining all data on daily, weekly & monthly basis.
= Understand to the customer queries to resolve complain.
= To resolved complains & e-mails use effective banking products, process and system via e-mails and calls.

Customer serviceComplaint resolutionAccount managementData maintenanceCustomer ServiceBanking Operations

Techstrat management services pvt. ltd.

HR Executive

Aug 2011 – Aug 2012 · 1 yr · Navi Mumbai, C B D Belapur

Job Responsibilities :
= Recruitment & Resourcing.
= Managing the complete Recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower.
= Planning Human Resource requirements in consultation with the heads of different functional & operational areas and conducting selection interviews of candidates.
= Conducting HR interviews, related tests, arranging technical interviews with the technical panel and the operational heads.
= Understanding the client requirement.
= Sourcing profiles from job portal.
= Initial Screening candidates based on client request.
= Scheduling the candidates for interview.
= Follow up with candidates and client.
= Salary Negotiation with candidates.
= Following up with the offered candidates till their joining.
= Post closure follow up. (I.e. Ensuring offered candidate sticks to the organization for a decent period.