Apr 2023 – Aug 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India

Oct 2022 – Mar 2023 · 5 mos

• DE Governance & Dx-Led-Cx Charter:
• Lead a team of 3 in streamlining the charter.
• Became a Swiggy DE to help in understanding the problems faced by them and identified multiple product bugs and recommendations from my end.
• Setting up of Near Real-Time Governance Actioning:
• Identified opportunities for taking real-time action against fraudulent activities of DEs. Thus helping in reducing frauds at the go for various MO's
• Streamlined the process of Rule Validation, Agents Performance Review and Optimization, Handling False Positive Cases
• Cost savings of ~7 paise per order
• Cons: ~10% of False positive cases getting tagged in specific MOs that results in
• Initiatives in reducing Floating Cash loss:
• Helped in reducing the Floating Cash loss by 4 paise per order by identifying high churn risk DEs and not providing them with further COD orders Cons: 15% of False positives were also tagged which led to lower NPS for those sets of DEs.
• Conducted multiple experiments to reduce the DE rejects: Significantly reduce the number of order rejects

May 2020 – Sep 2022 · 2 yrs 4 mos

• Created a Timeseries Model for forecasting the Food OPD for the next month
• Improved the accuracy of the model by 5 PP.
• The Zone Hour level MAPE was reduced to ~10%
• Overall hiring efficiency was increased helped in meeting the extra demand/ attrition of DEs during low demand period
• Automated the entire solution and created a tool that can be leveraged for Forecasting across the analytics team (Automated Forecasting Tool) Heled in time-saving for the organization

May 2019 – Apr 2020 · 11 mos

• Part of Pricing Analytics and Demand Planning Team:
• Part of Project Palantir: Worked with a team of 5 in creating a tool that helps business in estimating the future orders by playing with the sensitivities of the impacting variables.
• This helps the business prepare with the "what if " scenario and plan various budget spends on marketing, pricing and DE hiring accordingly
• Developed a customer cohort-based heuristic order projections post covid Impact: Even during the times of covid we were able to come up with a quick

Apr 2018 – May 2019 · 1 yr 1 mo · Bengaluru Area, India

• Part of Largest Equipment Rentals Sales Strategy team-
• Implemented Spoc Prioritization framework which assigns a single point of contact to high-value accounts which resulted in better customer engagement.
• Implemented a Market Sales Scorecard Dashboard to compare the performance of Account Managers under a Market Sales Manager as a part of the pilot program launched by the organization.

May 2017 – Mar 2018 · 10 mos · Bengaluru

• Converted 3 Month of Paid Internship to Full Time Opportunity
• Part of the Account Coaching Module Team:
• Responsible for analyzing the internal data along with the integration of external data generating insights.
• Implemented Market Basket Analysis to help Sales Representatives realize the possible Cross-sell opportunities.
• Conducted Account-Segmentation Based on Clustering to come up with the go to market strategy for the end user.
• Implemented a Dynamic recommendation architecture which crunches numbers to provide insights into the verbal context to the end customer.
• Designed Dashboard for Account DNA.