Shrey Jain

Product Manager

Bengaluru, Karnataka, India12 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led multiple AI product launches in customer service.
  • Expert in product management and strategy.
  • Strong leadership in driving revenue growth.
Stackforce AI infers this person is a SaaS Product Manager with expertise in AI-driven customer solutions.

Contact

LinkedIn

Skills

Core Skills

Product ManagementLeadershipProduct StrategyMachine Learning

Other Skills

Agile & Waterfall MethodologiesAgile MethodologiesClient RelationsConversational AdvertisingCustomer ExperienceCustomer Relationship Management (CRM)Defining Product RequirementsMarket ResearchMicrosoft ExcelProduct Lifecycle ManagementProduct Road MappingSQLSQL ClusteringScrumStatistical Data Analysis

About

Learning Machine!

Experience

Freshworks

2 roles

Senior Manager - Product management

Promoted

Apr 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

  • Leading a team of product managers to drive the revenue growth for the Customer experience line of AI Agents.
  • Shaping the product roadmap, incorporating RAG, Agentic Workflows, MCPs, etc to help power omnichannel Customer service AI Agents.
Product ManagementAgile & Waterfall MethodologiesProduct Lifecycle ManagementLeadership

Product Lead

May 2022 – Mar 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

  • Launched Freddy AI Agent for customer service - Agentic solution that helps consumers get responses from an organisation's knowledge sources or perform actions (e.g Order cancellation) in a deterministic and secure way.
  • Led the Chatbots product, building capabilities to grow the product in the Mid-market and Enterprise segment; setting up the platform to transition into Gen-AI era.
Product ManagementAgile MethodologiesMarket ResearchProduct Strategy

Haptik

Senior Product Manager - ML and Voice

Feb 2020 – May 2022 · 2 yrs 3 mos · Mumbai, Maharashtra, India

  • Owned the roadmap for AI capabilities that powered the ChatBot and VoiceBot products.
Product ManagementMachine LearningVoice Technology

Career break

Personal goal pursuit

Sep 2018 – Feb 2020 · 1 yr 5 mos · Mumbai, Maharashtra

  • Appeared for Civil Services examination conducted by UPSC/GOI for recruiting civil servants.
  • Learnt about varied disciplines like Political science, Environment, Economics, Law, etc.

Haptik inc

Senior Product Manager

Jun 2016 – Aug 2018 · 2 yrs 2 mos · Mumbai

  • Post Haptik's B2B pivot - Led the chatbot product, platform, and implementation.
  • In Haptik's B2C model
  • Managed product experience on Travel and Cabs verticals.
  • Led monetisation efforts through "Conversational Advertising"
Product ManagementConversational Advertising

Housing.com

2 roles

Product Manager

Sep 2014 – Jan 2016 · 1 yr 4 mos

  • Launched and managed "Housing for Agents" – an app for real estate agents to manage customers, inventory, and agent network.
Product ManagementCustomer Relationship Management (CRM)

Assistant Manager, Operations

Feb 2014 – Sep 2014 · 7 mos

Futures first info services pvt. ltd.

Trainee - Market Analyst

Jul 2013 – Jan 2014 · 6 mos · Jaipur Area, India

  • Traded fixed income derivatives OAT(France) futures on EUREX (European Exchange)

Icici prudential life insurance company limited

Summer Intern

May 2012 – Jul 2012 · 2 mos · Mumbai Area, India

Mood indigo

Core Group Member

Apr 2011 – Jan 2012 · 9 mos · Mumbai Area, India

Education

Indian Institute of Technology, Bombay

Bachelor of Technology (B.Tech.) — Mechanical Engineering

Jan 2009 – Jan 2013

St. Anselm's Sr. sec school

Jan 1994 – Jan 2007

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