Deepak K.

Business Analyst

Bengaluru North, Karnataka, India16 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in process optimization and transition.
Expertise in stakeholder management and customer service.
Strong communication skills bridging technical and non-technical teams.

Stackforce AI infers this person is a skilled professional in SaaS and IT service management.

Contact

Skills

Core Skills

Financial AnalysisStakeholder ManagementProject ManagementQuality AssuranceIncident ManagementProblem Management

Other Skills

Accounts Payable (AP)Agile & Waterfall MethodologiesAuditingBusiness AnalysisBusiness ProcessCost ReductionCustomer Relationship Management (CRM)Customer ServiceCustomer SupportData AnalysisDirect SalesIT Service DeliveryIT Service ManagementITIL CertifiedITIL v4

About

Certified PMP and ITIL professional with a strategic mindset and extensive experience in dynamic corporate environments. Proven track record in process transition, stabilization, and optimization, along with expertise in sales and supply operations, customer and stakeholder relationship management, risk assessment, and compliance governance. Recognized for strong communication and interpersonal skills, adept at bridging the gap between technical and non-technical teams to deliver key insights and drive results. Committed to continuous professional and personal development, with a focus on enhancing business acumen and economic understanding.

Experience

Hp

3 roles

Senior Financial Analyst

Promoted

Nov 2022 – Present · 3 yrs 4 mos

Working for north Americas Indirect Channel sales partner to reconciliation and analyses Hp’s Sales and rebate data with good understand on Standards and Business acumens, Stakeholder, and operational management couple with customer service and Supply ops. Evaluated competitors in terms of market share, product offering, recognizable strategies, and advertising efforts to determine strategies that would strengthen our company’s presence in those areas

Financial AnalysisStakeholder ManagementSales Data AnalysisCustomer ServiceSupply Operations

Financial Analyst

Aug 2020 – Present · 5 yrs 7 mos

Tech Lead

Sep 2017 – Jul 2020 · 2 yrs 10 mos

 Keeping a close loop with PMO, Global Business unit, R&D team and L3 Engineering team to get a cost-effective way to solve a problem and get an effective way to decrease the cost per page printing.
 Worked with R&D and GBU team in establishing the Remote Automated Print Quality analysis server for Pagewide printers in enterprise segment for America's care center on site level by providing the necessary input.
 Successfully helped GBU in saving $100 K by implement the remote server for self-diagnosing.
 Stakeholder Management.
 Worked with GBU team on top call generator to effectively managing in reduction of cost of shipment and labor on site level.
 Helping the automation team with the required samples and data necessary to bring down the troubleshooting time.
 Help QA team in Monitoring progress.
 Ensuring customer satisfaction and total problem resolution and maintaining the tech ability and Easy of access.
 Performed Quality Analysis on the site and increased the accuracy by proving necessary feedback and coaching,
 Has an excellent track record of successfully managing small to large projects from conception to completion with strong leadership, managerial, analytical and technical skills.

Stakeholder ManagementCost ReductionQuality AnalysisProject Management

Dell

2 roles

ID senior client specialist at Dell

Promoted

Nov 2014 – Sep 2017 · 2 yrs 10 mos · Gurgaon, India

Performing stakeholder analysis and managing expectations for all stakeholders involved.
Managed team resource from operation and Quality assurance Help them to service the product, Track the replacement part order status, run diagnostics to eliminate the defective part.
Ensuring compliance with regulatory standards.
Obtaining stakeholder feedback for any improvement to evaluate their satisfaction Developing new processes and procedures to enhance operations Help team with upsell or product and service and annual contract.
Has in-depth knowledge in supply chain management solutions and working with Sales and order management team.
Helping the team in decreasing the repeat dispatch rate by driving the effective troubleshooting steps and logical hardware test to performed inbuilt.
Ensure a total satisfaction for the End user and client.
Experience of managing change within CRM, Marketing

Stakeholder AnalysisQuality AssuranceSupply Chain ManagementProcess ImprovementStakeholder Management

ID senior client technical associate

Jan 2013 – Nov 2014 · 1 yr 10 mos · Gurgaon, India

 Responsible for driving the TPR and NPS Score.

Wipro

Senior Associate

Feb 2010 – Jan 2013 · 2 yrs 11 mos · Kolkata Area, India

 Responsible for the delivery of Incident management, for a given service(s).
 Responsible for periodic problem cause and trend analysis for proactive problem management. Perform an active role in establishing Problem Cause Analysis Methodology
 Evaluate and recommend tools for effective and accurate problem reporting and assignment by using tools, which are customized and implemented, where applicable.
 Regular Feedback and Coaching for the teams and individual team members.
 Bi-weekly Performance Review with the team members
 Sharing process updates with the team on regular basis
 Reported any broken process to manager for improvement to generate efficient productivity
 Analyze data and root cause analysis.
Prepare and communicate the change agenda to the CAB members prior to the weekly CAB meeting
Ensure all change tickets meet the quality compliance and closed in the defined time.
Maintaining various CPMs like propensity to complaints, CR, Repeats, OCR, LAHT.
Providing L2 support in technical queries related to phone and broadband.
Conduct periodic refresher trainings, assessments, and audit team performance for continual improvement of service