Nov 2023 – Jun 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · Hybrid

• Leadership: Lead a dynamic team of 15+ Data Analysts, Tableau Developers, and Data Engineers, overseeing end-to-end BI solutions using Snowflake, AWS Redshift, and Python.
• Business Impact:
• Increased customer retention by 12% through predictive analytics and customer health dashboards (GRR, NRR, and Churn).
• Conducted AI-driven impact analysis, leading to a 15% improvement in cost efficiency for customer solutions.
• Created executive dashboards for Sales, Marketing, and Customer Success, enhancing leadership visibility into SaaS product adoption KPIs.
• Key Projects:
• Spearheaded Retention Overview, Product Adoption Dashboards, and Sales Pipeline Analysis to drive data-driven decision-making.
• Delivered AI-powered cohort analysis, providing actionable insights for cross-functional stakeholders.
• Investigated the impact of GenAI on the existing customer base and associated costs.
• Skills & Tools: Leadership, Data Analytics, Business Intelligence (BI), Tableau, Snowflake, AWS Redshift, Python, SQL, ETL, Airflow, DBT, Data Warehousing, Salesforce, Customer Success Analytics

Apr 2022 – Nov 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Leadership: Partnered with the CEO’s office and senior leadership to define North Star metrics, drive product strategy, and lead competitor analysis.
• Operational Impact:
• Improved operational efficiency by 8% through data-driven process automation and workflow optimization.
• Reduced loan rejection rates by 1.8% via root-cause analysis and actionable insights.
• Saved $3M annually by automating revenue leakage detection using advanced ETL pipelines.
• Key Projects:
• Built an Aggregate Data Model for Co-lending using SQL, widely adopted across teams for data democratization.
• Delivered Campaign Recommendations for Collections, enhancing targeting efficiency and recovery rates.
• Increased self-serve BI adoption from 1.2% to 8%, empowering cross-functional teams with real-time insights.
• Developed advanced dashboards and self-service BI solutions, increasing stakeholder visibility into product performance by 15%.
• Led cross-functional projects for sales, marketing, and product teams, delivering real-time insights and boosting efficiency.
• Partnered with Product Owners to track product performance and recommend call-to-action insights, increasing product adoption by 5%.
• Skills & Tools: Business Intelligence (BI), Data Strategy, Tableau, Quicksight, Apache Superset, AWS Redshift, Python, ETL, Data Modeling, SQL, Data Monetization, Customer Journey Analytics

Apr 2019 – Apr 2022 · 3 yrs · Chennai Area, India · On-site

• Customer Retention: Developed a CRM Customer Churn Model in Tableau, predicting non-renewals and boosting retention by 11%.
• Leadership: Collaborated with stakeholders to gather requirements, streamline processes, and improve project lifecycle efficiency.
• Key Projects:
• Created a Performance Utilization Dashboard using QlikView, enhancing campaign efficiency by 20%.
• Conducted quarterly Email Retention Analysis on 250M emails, identifying high-impact retention levers.
• Developed an Email Opt-Out Strategy Report, reducing unsubscribe rates and improving customer retention.
• Skills & Tools: Tableau, QlikView, SAP Business Objects, MySQL, Data Visualization, Customer Insights, Predictive Analytics, Python, SQL

Mar 2017 – Apr 2019 · 2 yrs 1 mo · Chennai Area, India · On-site

• Business Impact:
• Optimized Tableau dashboards, reducing loading time by 70% and improving real-time insights.
• Delivered ad-hoc insights using advanced SQL queries, driving 9% revenue growth and improved conversion rates.
• Key Projects:
• Built a Marketing Performance Dashboard, enhancing campaign efficiency by 14%.
• Conducted SEO landing trend analysis, improving organic acquisition by 8%.
• Skills & Tools: Tableau, SQL Server, SAP Business Objects, Python, KPI Dashboards, Customer Journey Analytics

Oct 2014 – Mar 2017 · 2 yrs 5 mos · Chennai Area, India · On-site

• Data Migration: Designed and deployed SSIS Packages, migrating legacy systems to cloud platforms with zero downtime.
• Database Optimization: Improved MySQL performance with stored procedures and user-defined functions (UDFs).
• Key Projects:
• Automated ETL pipelines, reducing manual effort by 20 hours/week.
• Developed configuration files for multi-environment SSIS package deployment.
• Skills & Tools: SSIS, MySQL, Azure Synapse, C#, Data Pipelines, ETL, Data Warehousing, Python, SQL Server

Jan 2014 – Oct 2014 · 9 mos · Chennai Area, India · On-site

• Customer Success: Delivered technical support with 99% SLA adherence and improved customer satisfaction by 12%.
• Product Enablement: Conducted RM support, QA testing, and training programs for new product launches.
• Skills: Customer Support, Quality Assurance, Technical Support, Product Adoption