Akash Kumar

Associate Consultant

Noida, Uttar Pradesh, India11 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in digital transformation and business analytics.
  • Proven track record in cross-functional collaboration.
  • Strong leadership in training and onboarding initiatives.
Stackforce AI infers this person is a Fintech professional with expertise in digital transformation and analytics.

Contact

Skills

Core Skills

Business AnalysisData AnalysisBusiness Analytics

Other Skills

Analytical SkillsBusiness Intelligence (BI)Data EngineeringData ReportingData VisualizationMicrosoft OfficeSQL

About

Lead Analyst-Digital Transformation

Experience

Fis

4 roles

Lead analyst- Digital Transformation

Jul 2021Present · 4 yrs 8 mos

Data AnalysisBusiness Analysis

Sr. BAT BI Analyst

Promoted

Dec 2019Jun 2021 · 1 yr 6 mos

  • Acted as a strategic bridge between commercial stakeholders and digital teams to modernize Electronic Benefit Transfer (EBT) systems, ensuring alignment with business goals and regulatory compliance.
  • Led rollout and adoption of digital solutions by managing feedback loops, closing backlogs, and driving user engagement strategies across operational teams.
  • Fostered cross-functional collaboration and knowledge sharing to elevate team capabilities and deliver consistent value to commercial partners.
Business Analytics

Team Coach- Training, Onboarding & Client Collaboration (Fraud Chargeback Services) Operations

Promoted

Feb 2018Dec 2019 · 1 yr 10 mos

  • Led onboarding and cross-training initiatives for new joiners, identifying knowledge gaps and tailoring learning paths for team members.
  • Acted as a support function for analysts, providing guidance on complex fraud and dispute scenarios involving plastic currency.
  • Collaborated with global policy makers to review and implement policies within the India office, ensuring compliance and operational alignment.
  • Developed end-to-end training modules for new batches in close coordination with clients, ensuring process readiness and domain expertise.
  • Mentored new employees through pilot projects, fostering confidence, accuracy, and early-stage performance success.

Fraud & Dispute Chargeback Operations- VISA & Mastercard (US Market)

May 2014Jan 2018 · 3 yrs 8 mos

  • Handled credit and debit card disputes for VISA and Mastercard, supporting U.S. customers in fraud recovery and transaction resolution.
  • Reviewed and processed first chargebacks in compliance with Regulation E / Regulation Z and card network rules, ensuring timely and accurate case handling.
  • Managed re-presentment cases where merchants disputed initial chargebacks, adhering to regulatory and network-specific timeframes.
  • Reported fraudulent activity to financial institutions via fraud/safe reporting protocols, ensuring swift action and documentation.
  • Cross-trained in close-out processes, enhancing operational flexibility and coverage.
  • Processed re-presentment cases using Data Navigator, maintaining accuracy and audit readiness.
  • Supported team members and OJT (On-the-Job Training) batches by resolving queries and guiding them through complex scenarios.

Education

Lovely Professional University

Master of Computer Applications - MCA

Jan 2022Apr 2024

Dr. B. R. Ambedkar University, Agra

Bachelor of Arts - BA — programme

Jan 2014Jan 2017

KET polytechnic institute mathura

Diploma in Engineering — Information Technology

Aug 2009Aug 2012

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