Mar 2024 – Present · 2 yrs · Sydney, New South Wales, Australia · On-site

• As a program manager at Finstro, I am leading the implementation and support of the core banking system which is built on cloud. Following are the detailed roles and responsibilities.
• 1. Lead and manage the implementation of SME lending products while working with a variety of internal stakeholders for requirements and vendors for feasibility..
• 2. Grooming epics and user-stories for the tech teams and the vendors to work on.
• 3. Lead the launch of multiple lending products namely, credit cards, trade finance, term loans and line of credits.
• 4. Worked with the c-suite to implement data strategies for dynamic scoring as per the customer behaviour on spending and repayments.
• 5. Worked on the profitability of products and implemented dynamic pricing based on risk and customer requirements.
• 6. Lead BAU prod support team on daily ops issues.
• 7. Lead the implementation of the transaction reconciliation model with 3-way cash reconciliation.
• 8. Lead the implementation of customer statements as per the requirements from user-experience and compliance perspective.
• 9. Lead the customer app implementation for new products and backward compatibility with the old.

Feb 2024 – Mar 2024 · 1 mo · Sydney, New South Wales

• Spent some time with my wife and daughter.

Jan 2023 – Feb 2024 · 1 yr 1 mo · Sydney, New South Wales, Australia · On-site

• Sucasa is a new non-bank lender providing Low Deposit Home Loans, with competitive rates and no LMI required.
• As Head of Platform, I have the following responsibilities:
• Headed initial implementation of the Salesforce CRM and lending platform for end-to-end lending lifecycle i.e. from customer facing portal -> loan origination -> loan servicing.
• Designed and built complex pricing calculators for lending products as well as assessment functionalities for loan applications on the Salesforce platform (APEX and lightening).
• Led a team of 10 engineers in the process of implementation.
• Managing day-to-day operational activities such as loan disbursements, payment
• reconciliations, document generation.
• Managing continuous developments and enhancements on the platform based on the
• changing needs of the business.
• Managing operational and analytics reporting for the business.
• Implementation and maintenance of the Salesforce CRM for the business including
• telephony integration with AWS, SMS integration with Twilio and emails with
• Salesforce. (Hands-on implementation and support)
• Integrations with various 3rd party service providers for the origination workflow for
• identity, finances, collateral valuation, titles, credit scores etc. (Hands-on
• implementation and support)
• Implementation of automated documents throughout the loan lifecycle. (Hands-on
• implementation and support)
• Implementation of the customer mobile app and portal. (Hands-on implementation and
• support)
• Integration of lending platform with the core banking system inter-fi. (Hands-on
• implementation and support)
• Integration of lending platform with various internal comms channels for operational
• activities such as Slack. (Hands-on implementation and support)

Jan 2021 – Jan 2023 · 2 yrs

• As a Solutions Consultant, I have the following responsibilities:
• Working with the sales team in the region and demonstrating the capabilities of the
• Cloudlending suite of products (built on Salesforce platform) to the prospects.
• Workshopping to map the lending business requirements for both origination and loan
• servicing processes to the product functionalities.
• Consulting customers on Salesforce FSC integration.
• Working with the professional services team to make the cost of implementation
• palatable for the customers guided TCO.
• Attending fintech conferences and representing Q2, while gaining leads and
• partnership oppurtunities.
• Understanding the issues in the product as per the clients growing business
• requirements and then reporting those to the product development team.
• Providing special onsite assistance to the clients in the Australia and New Zealand
• region and consulting them in implementing their requirements on the existing
• architecture of Salesforce and the standard Cloudlending product.

Aug 2018 – Jan 2021 · 2 yrs 5 mos

• As an Enterprise Software Engineer (L3), I had the following responsibilities:
• Understanding the issues in the product as per the clients growing business requirements and then reporting those to the product development team.
• Providing special onsite assistance to the clients in the Australia and New Zealand region and consulting them in implementing their requirements on the existing architecture of Salesforce and the standard Cloudlending product (natively built on Salesforce).

Sep 2016 – Aug 2018 · 1 yr 11 mos

• As a Customer Success Engineer, I held the responsibility of supporting customers on Cloud Lending Solutions, which is a financial product hosted on the Salesforce platform. I have an extensive knowledge of the Salesforce platform, APEX programming language and the Cloudlending product along with the financial products of the customers. My specific roles and responsibilities while in this role and location are:
• Gathering new requirements from clients and helping in the enhancement of the Cloudlending product by reporting the same to the product development team.
• Dealing with a variety of clients across the geographies and helping them resolve the technical issues by debugging the standard code in the product on a daily basis.
• Developing APEX plugins or enhancements on top of the standard Cloudlending product.
• Designing and developing APEX automated scripts which are used whenever a data fix is required.
• Reporting on potential or existing bugs in the system and then prioritizing those with the product development team.

Nov 2015 – Sep 2016 · 10 mos · Bangalore

• 1. Worked as a business analyst for an insurance client in the western Europe region.
• 2. Worked on the finance side of the SAP module i.e. the FICO module, mainly on accounting and reporting.

Jan 2014 – Aug 2016 · 2 yrs 7 mos · Delhi, India · Hybrid

Jul 2013 – Jul 2015 · 2 yrs · Patiala, Punjab, India · On-site