Mar 2020 – Dec 2022 · 2 yrs 9 mos

Jun 2018 – Mar 2020 · 1 yr 9 mos · Singapore

• As part of Customer Experience team, worked on building an AI enabled contextual chatbot for auto resolving customer queries in realtime and assisting our manual agents to improve overall process efficiency.
• Worked on following projects as part of Growth team:
• Fast Vertical Creation: Distributed system to launch new verticals over grab platform with generic modules and templates.
• Social Graph & Feed:Designed and implemented system to aggregate user connections over multiple platforms
• to build social graph and interactive feed.
• Interest Graph:Designed and implemented system to derive interest of users on grab platform with their
• interactions and provide single poc to serve these to services across Grab for personalized recommendations.

Jan 2018 – Jan 2018 · 0 mo · Bengaluru, Karnataka, India

• Worked in Account Management System and Fuse project.
• Fuse: Designed and executed feature enrichment in LinkedIn wide distributed throttling service.
• Account Management System:Worked with AMS team to architect and implement state machine based system for meeting the GDPR requirements for LinkedIn.

Jul 2015 – Jan 2018 · 2 yrs 6 mos · Bengaluru Area, India

• Worked in Catalog Management System and Competitive Intelligence team. Worked on:
• Information Retrieval System :
• Designed and developed highly fault tolerant, robust E2E
• component to gather data from web market-places and to curate and store the information in
• knowledge base.
• Image Matching Service :
• One of the E2E’s component used for mapping different types of
• products and their contracts.
• Product Creation & Deduplication System :
• Designed and developed E2E rule based product
• mapping and creation system which catered to receiving bulk product feeds.

May 2014 – Jul 2014 · 2 mos · Hyderabad Area, India

• The project was segmented in two parts-
• 1.Form Recognition and Validation
• 2.Saving of the recognized forms
• Unreadable Barcode Recognition-Used JavaScript to write code for recognition of external documents or documents without barcode. This required comparing the data of the new scan with the previously stored form definitions.
• Routing the processed scans to local storage-Used JavaScript to route form scans ,once they are completed to the local storage, where they are stored for company reference. The comparison was made depending upon the form definition in order to determine the storage path for particular document.