Lalita Joshi

Operations Associate

Gurugram, Haryana, India3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Implemented process improvements reducing ticket resolution time by 25%
Earned Employee of the Year (2024) and STAR Performance Award (2025)
Expert in optimizing digital learning ecosystems and SCORM-compliant content

Stackforce AI infers this person is a Learning & Development professional specializing in digital learning solutions and LMS management.

Contact

lalitajoshi1545@gmail.com LinkedIn

Skills

Core Skills

Learning Management Systems (lms)Instructional DesignHuman Resources

Other Skills

AICC content managementArticulate 360Cornerstone OnDemandCross-Functional CollaborationHR policies implementationLMS platformsLearning & Development (L&D)Power BISCORMServiceNowStakeholder Managementadministrative supportclient communicationemployee records managementlanguage localization

About

I’m a Learning & Development professional who loves bringing structure and creativity together to make learning easier, smarter, and more engaging. Over the past few years, I’ve managed global LMS operations across EMEA, NAM, and APAC, supporting large-scale training programs through platforms like SAP SuccessFactors, Moodle, and Cornerstone. I specialize in optimizing digital learning ecosystems, building SCORM-compliant content, and translating data into decisions through tools like Power BI. At NIIT, I’ve implemented process improvements that cut ticket resolution time by 25%, streamlined LMS workflows, and earned Employee of the Year (2024), STAR Performance Award (2025) for delivering scalable, high-impact learning solutions. I take pride in being both tech-savvy and people-focused someone who can navigate systems, solve problems fast, and keep learners at the heart of every process. As I continue to grow, I’m excited to collaborate with forward-thinking organizations that value innovation, continuous learning, and measurable results. ⚙️ Core Skills: LMS Administration | SAP SuccessFactors | Moodle | SCORM | Power BI | Articulate 360 | ServiceNow | Degreed 🌍 Location: Gurugram

Experience

Niit

Senior Training Coordinator

May 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

Expertise in SCORM/AICC content management and customizing learning experiences to client LMS specifications.
Skilled in onboarding new employees, ensuring seamless integration through effective training sessions.
Experienced in customizing LMS reports, including automating delivery systems to meet client needs.
Competent in language localization, developing Language Landing Pages for multilingual training.
Strong communicator, regularly engaging with clients via Teams, email, and chat to ensure alignment and address concerns.
Proficient in managing LMS platforms like SFDC and SAP SuccessFactors, ensuring smooth training management.
Committed to best practices in learning and development, ensuring quality and effectiveness in all training processes.

SCORMAICC content managementLMS platformstraining managementlanguage localizationclient communication+2

Wipro consumer care and lighting

Human Resources Intern

Sep 2022 – Feb 2023 · 5 mos · Noida, Uttar Pradesh, India · On-site

🔺Recruitment Assistance : Supported the recruitment process by screening resumes, coordinating interviews, and participating in recruitment events.
🔺Employee Records Management : Maintained and updated employee records and databases, and assist in generating HR-related reports.
🔺Administrative and Project Assistance : Provided administrative support and contribute to HR projects and research initiatives.

recruitment assistanceemployee records managementadministrative supportHuman Resources

Britannia industries limited

Human Resources Intern

Mar 2022 – Aug 2022 · 5 mos

🔺Assisted in Recruitment and Onboarding : Supported in resume screening, interview scheduling, and new hire orientation activities.
🔺Managed Employee Records : Maintained and updated employee records to ensure accuracy and compliance with policies.
🔺Supported HR Policies and Engagement : Aid in implementing HR policies and contribute to employee engagement initiatives.

recruitment assistanceemployee records managementHR policies implementationHuman Resources