Mar 2024 – Apr 2025 · 1 yr 1 mo · Toronto, Ontario, Canada

May 2023 – Mar 2024 · 10 mos · Toronto, Ontario, Canada

• Working closely with internal and external stakeholders to elicit, capture, analyze, and define requirements, assumptions, and terminologies, effectively bridging the gap between technical teams and non-technical stakeholders.
• Aligning business needs with documentation processes and ensuring effective communication for streamlined project execution.
• Conducting extensive research, interviews, and usability testing with internal and external stakeholders to gather insights into audience needs, use cases, terminology, and behaviors.
• Analyzing research findings, synthesizing actionable recommendations, and effectively incorporating stakeholder feedback into documentation updates.
• Communicating with the stakeholders to gather requirements and convert them into technical and functional requirements, Data Elements, and Solutions.
• Gathering Requirements and developing User Stories, BRDs, SRS, Documents, and Knowledge Base Articles.
• Creating user guides to facilitate end-user adoption and understanding.
• Adapting to changing requirements, scope adjustments, and project schedules, managing priorities and resources effectively to deliver commitments.
• Applying expertise in the Software Development Life Cycle (SDLC) to ensure documentation alignment with development processes.
• Actively engaged in all stages of application development, including design, development, testing, and deployment.
• Contributing to the creation and maintenance of SLAs.
• Assisting in generating dashboard reports and tracking usage statistics.
• Communicating with stakeholders to capture and present status reports, test results, and functional testing outcomes.
• Providing ongoing reporting to keep stakeholders informed.
• Defining and developing comprehensive test strategies, test plans, test cases, test acceptance criteria, and test scripts to support product and platform teams.
• Working closely with technology-focused peers and handling multiple projects concurrently.

Jul 2022 – Aug 2022 · 1 mo

Apr 2021 – Jun 2022 · 1 yr 2 mos

• Data mapping, Reporting, and creating interactive dashboards using Tableau for KPI and performance analysis.
• Collect market intelligence and data related to clients, vendors, and solutions to inform business decisions and strategies.
• Create comprehensive business process designs and maps using Visio to visualize workflow and processes.
• Transforming stakeholder requirements into technical, functional, and non-functional requirements.
• Requirement gathering, Business cases, technical design documents, Knowledge base articles, use cases, process flows, and recommended areas for improvement by facilitating multiple JAD sessions with IT and Business SMEs / Stakeholders.
• Identified opportunities for enhancement and proposed solutions.
• Contributed to the project's success by providing documentation and support.
• Acted as a liaison between business and IT to address and resolve issues.
• Collaborated with teams to ensure compliance with technology standards.
• Regularly communicated vital information and updates to leadership.
• Worked with technologies: JavaScript, ReactJS, Node, HTML, CSS.

Nov 2020 – Apr 2021 · 5 mos

• Transforming stakeholder requirements into technical, functional and non-functional requirements.
• Analysing and designing workflow by prioritising and refining requirements /product backlogs.
• Splitting stories and story mapping to suitable story points according to the requirement templated.
• Review and assess data flow, work flow, data metrics, requirement documents and changes in the self-serve platform.
• Understanding the customer requirements by carrying out user research.
• Analysing product performance post-launch and iterate on the same to keep improving the product experience.

Jun 2019 – Jul 2019 · 1 mo

• Assisted the team with Predictive Modelling- predicted the riskiness of a customer based on their past characteristics.
• Gathered data from different stakeholders; analyzed data and assisted the team.
• Summarized data into readable and clear formats; provided insights on data trends and anomalies.
• Participated in requirement meetings to interpret business strategy needs.
• Intensive data cleaning, organization and pre-processing the datasets.
• Successfully identified multiple data issues and helped with their resolution.
• Performed machine learning to find unnoticeable trends in data.
• Communicated effectively with the stakeholders.
• Predictive Modelling using Machine Learning Algorithms.

Jun 2018 – Jul 2018 · 1 mo

• Identified opportunities for growth, building business cases, presentations, through data analytics.
• Developed and delivered solutions with data science and strategy aspects that have a significant impact on the business.
• Data mining to provide analytical results on trends, opportunities, decision.
• Problem solving and business intelligence gathering.
• Scout for business-related data and product profile assimilation
• Undertook website-based data management.
• Involved in Backups and Recoveries of the data to ensure robustness of the platform.
• Communicated effectively with the clients and end-users to resolve the critical issues.