Mueen Ahmed Dhinda — Business Development Executive

Certified in Amadeus, Galileo, and Sabre Red, I bring deep domain expertise across leading travel technologies, including ACE, Travelogics, Traacs, and the GDRFA UAE Visa Management system. With a robust career spanning Sales, Customer Relationship Management, and Corporate & Government Travel, I have successfully led operations across both B2B and B2C segments. In my role as a Reservations Supervisor within the travel and tourism industry, I have consistently demonstrated strength in strategic negotiation, sales execution, quality control, and cross-functional communication—driving operational excellence and customer satisfaction. At dnata, I played a key role in process optimization initiatives, overseeing SLA-driven sales reporting and implementing efficiency-focused workflows. My commitment to service excellence was recognized with the Emirates Group’s prestigious Najm Award for FY 23–24, awarded for consistently exceeding client expectations and delivering top-tier performance. Currently serving as a Senior Government Travel Consultant at DLI group-Apar Travel. I specialize in managing end-to-end travel programs for government entities and corporate travel. I ensure compliance with policy frameworks while delivering cost-effective, tailored travel solutions that meet the complex and high-stakes needs of public sector clients. I am passionate about aligning travel operations with organizational goals—driving service quality, cost-efficiency, and client trust at every stage.

Stackforce AI infers this person is a travel industry expert specializing in government and corporate travel solutions.

Location: Dubai, United Arab Emirates

Experience: 9 yrs 9 mos

Skills

Government Relations
Client Relations
Customer Relationship Management (crm)
Sales
Gds Systems

Career Highlights

Certified in leading travel technologies.
Recognized with Najm Award for service excellence.
Expert in managing government travel programs.

Work Experience

Dubai Limited Investment LLC

Senior Government Travel Consultant (1 yr 3 mos)

dnata

Senior Travel Consultant - SME (1 yr 8 mos)

Travelway

Reservations Supervisor (2 yrs 11 mos)

Travel Consultant (1 yr 10 mos)

Customer Service Specialist (1 yr 2 mos)

Highland-Oasis Traders Private Limited

Sales and Marketing (2 yrs)

Trixie Hospitality and Management

Sales And Customer Relationship Specialist (11 mos)

Education

Bachelor of Business Administration - BBA at Jain (Deemed-to-be University)

Master of Business Administration - MBA at Jain (Deemed-to-be University)

Mueen Ahmed Dhinda

Business Development Executive

Dubai, United Arab Emirates9 yrs 9 mos experience

Highly Stable

Key Highlights

Certified in leading travel technologies.
Recognized with Najm Award for service excellence.
Expert in managing government travel programs.

Stackforce AI infers this person is a travel industry expert specializing in government and corporate travel solutions.

Contact

Skills

Core Skills

Government RelationsClient RelationsCustomer Relationship Management (crm)SalesGds Systems

Other Skills

ACEAmadeusAmadeus GDSBack Office OperationsBusiness ManagementBusiness Relationship ManagementClient RapportCommunicationComputer LiteracyConfidence BuildingConflict ManagementCustomer ContactCustomer Escalation ManagementCustomer ServiceCustomer Support

About

Experience

Dubai limited investment llc

Senior Government Travel Consultant

Dec 2024 – Present · 1 yr 3 mos · Dubai, United Arab Emirates

Managing comprehensive government, official and diplomatic travel portfolio and multi national corporations, including flights, ground transportation, and hotel accommodations, both inbound and outbound visas ensuring strict compliance with travel policies and regulations.
Liaising with government officials and vendors to deliver timely, cost-effective travel solutions while upholding confidentiality and security standards.
Overseeing the preparation of detailed travel reports, including accurate expense reports ensuring prompt submission.
Negotiating competitive rates with airlines and hotels, consistently aligning with government travel guidelines.
Delivering exceptional customer service by promptly resolving travel-related issues and emergencies for government officials.
Monitoring and controlled travel budgets, ensuring all expenditures adhered to allocated government funds.
Remained informed on evolving government travel policies and regulations, guaranteeing compliance in all travel arrangements.

Microsoft ProductsClient RelationsWritten CommunicationTeamworkMicrosoft Power BIGovernment Relations+1

Dnata

Senior Travel Consultant - SME

Apr 2023 – Dec 2024 · 1 yr 8 mos · Dubai, United Arab Emirates

Acted as a Reservation Supervisor
Expertly managed 22 high-profile corporate accounts as a Senior Travel Consultant in Dubai's dynamic corporate sector.
Conducted in-depth research on global travel destinations and industry trends to provide clients with optimal travel solutions.
Recommended tailored travel options that align with client preferences and budget.
Leveraged exclusive travel industry deals to enhance customer value and satisfaction.
Efficiently handled all booking processes, including tickets, accommodations, and transportation arrangements.
Addressed and resolved client inquiries regarding destinations and accommodations with expertise.
Meet and exceed specific client requests to ensure a seamless travel experience.
Cultivated and sustained strong relationships with clients for repeat business and referrals.
Stayed updated on customs and international travel regulations to ensure compliance and smooth travel for clients.

NegotiationProblem SolvingCustomer ServiceOperations ManagementInvoicingACE+18

Travelway

3 roles

Reservations Supervisor

Promoted

Apr 2020 – Mar 2023 · 2 yrs 11 mos

Successfully managed complex domestic and international travel itineraries for high-profile clients, ensuring exceptional service from initial contact through trip evaluation.
Proficiently utilized Galileo and Amadeus GDS for efficient ticketing operations.
Managed comprehensive inbound and outbound communication through calls,
emails, and chats, fostering strong client relationships for Travelway.

SabreAmadeus GDSMicrosoft ProductsClient RelationsWritten CommunicationGalileo GDS+2

Travel Consultant

Promoted

Jun 2018 – Apr 2020 · 1 yr 10 mos

I have served as a Travel Coordinator and expertly arranged complex domestic and international travel itineraries for high profile clients/ companies.
Oversaw arrangement and managed clients from initial contact through trip evaluation.
Used Galileo and Amadeus GDS (advanced user).
Managed all round ticketing for Travelway and handled Inbound, outbound calls, emails and chats.
Earned recognition from the organization for cultivating report with clients and earned.

Client RelationsWritten CommunicationTeamwork

Customer Service Specialist

Apr 2017 – Jun 2018 · 1 yr 2 mos

Highland-oasis traders private limited

Sales and Marketing

Jan 2020 – Jan 2022 · 2 yrs

Achieved daily sales targets through meticulous recording and analysis.
Streamlined inventory management to optimize product availability and efficiency.
Executed successful cold calling strategies, driving lead generation and increasing sales conversions.
Cultivated strong customer relationships by effectively handling returns and addressing inquiries.

Trixie hospitality and management

Sales And Customer Relationship Specialist

May 2016 – Apr 2017 · 11 mos

Managed escalations from domestic and international clients, ensuring swift
resolution and enhanced customer satisfaction.
Conducted inbound and outbound communications via calls, emails, and chats, driving engagement and relationship-building.
Cultivated and sustained profitable relationships with key customers, fostering loyalty and long-term partnerships.
Delivered critical support to the organization, aligning customer needs with company objectives.
Kept customers informed about the latest services, successfully driving sales growth.
Maintained a positive and proactive attitude, consistently prioritizing customer satisfaction.