Rohit Sagar

Operations Associate

Gurugram, Haryana, India6 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven leadership in managing large teams
Strong background in operations and project management
Experience in quality assurance and compliance

Stackforce AI infers this person is a skilled operations and project management professional in the e-commerce and service industry.

Contact

Skills

Core Skills

Operations ManagementLeadershipProject ManagementCommunicationDispute ResolutionQuality InspectionReporting & Analysis

Other Skills

Administrative AssistanceAdministrative OrganizationAttendance ManagementBusiness Partner SupportClient ServicesContent WritingCorporate CommunicationsE-CommerceEmail and Voice SupportMechanical EngineeringProject PlanningQuality ControlResource ManagementSafety RegulationsShrink Management

About

I used to be an introvert. Yes, it’s true. But then, I started working. Growing up, I was mischievous and a naughty boy to my parents, similar to any ordinary boy in an average family in India. Surrounded by army officers, as my father ran a departmental store in a cantonment area, I was always enthralled by their discipline, command, and the respect they receive. I decided, I want that too. But life had some other plans for me. After giving multiple failed attempts to be a Navy Officer, I decided to loosen my hold on my childhood dream and step foot in the real world. I grabbed on the first opportunity, the market offered. Coped with lay off, COVID, promotions, and more, today I am an independent guy supporting my family and exploring places to learn and grow. Looking back, I don’t regret any of my failures. They helped me be the person I am today. And I am in love with what this person has to offer— fun, dedication, hard work, insightful conversations, and more. I still root for punctuality and discipline, given my fascination for army officers. Long story short, the life experiences so far have made a quirky introvert guy into a loving and helpful assistant manager. I wait for life to unfold and let me absorb everything it has to offer, be it highs or lows.

Experience

Riseotb

2 roles

Assistant Operations Manager

Promoted

May 2021 – Present · 4 yrs 10 mos · Noida, Uttar Pradesh, India

Supervise multiple teams of 100+ associates and ensure on-floor performance.
Provide leadership and support to Team Leads and SMEs and help them deliver their respective roles.
Assist in the preparation and delivery of weekly and monthly PERFORMANCE REPORTS.
Enforce adherence to current SOPs among team members, providing guidance to ensure compliance and supporting them in achieving KPIs.
Address & resolve US client inquiries and escalations with prompt and professional solutions.
Conduct regular QA sessions with Team Leads and SMEs.
Help maintain the company's on-floor employee shrinkage and attendance.
Take proactive steps to ensure best practices are shared across departments, shifts & among the network.
Address operational & personnel issues affecting efficient on-floor functions.
Conduct strategic planning and forecasting, assess performance, proactively resolve issues, and manage staffing requirements.
Conduct interviews and hire resources.
Conduct PROCESS TRAINING for Associates, SMEs, and Team Leads.

LeadershipBusiness Partner SupportAttendance ManagementOperations ManagementCommunicationShrink Management

Production Team Lead

Jun 2020 – May 2021 · 11 mos · Noida, Uttar Pradesh, India

Communication

Gradeup (gradestack learning pvt ltd)

Freelance Project Manager

Apr 2020 – Aug 2021 · 1 yr 4 mos · Noida, Uttar Pradesh, India · Remote

Develop comprehensive project plans, outlining timelines, milestones, and deliverables.
Collaborate with cross-functional teams to define project scope, objectives, and requirements.
Delegate tasks, set priorities, and monitor progress to ensure project milestones are met.
Interface with clients to understand project requirements, expectations, and feedback.
Generate regular project status reports for stakeholders, highlighting achievements and potential challenges.

CommunicationAdministrative OrganizationProject PlanningResource ManagementClient ServicesProject Management

Teleperformance

Senior Executive

Nov 2019 – Mar 2020 · 4 mos · Delhi, India

Manage blended support operations encompassing both voice and email channels.
Provide dedicated assistance to Snapdeal sellers, addressing their queries and concerns promptly.
Thoroughly investigate reimbursement requests, demonstrating attention to detail and accuracy in financial transactions.
Specialize in dispute management, employing effective strategies to resolve issues and maintain positive client relationships.
Proactively manage and update content in alignment with company SOPs, ensuring consistency and adherence to quality standards.
Expertly handle order processing and logistics management, streamlining operations for optimal efficiency.

CommunicationDispute ResolutionEmail and Voice SupportSmall Team ManagementStreamlining Operations

Navyuga engineering company

Quality Engineering Intern

Apr 2019 – Sep 2019 · 5 mos · Telenga · On-site

Support the execution of routine quality tests, contributing to the overall quality assurance process.
Maintain meticulous records of quality standards, ensuring accurate documentation for reference and compliance.
Contribute to the preparation of comprehensive quality reports, synthesizing data and observations to provide valuable insights.
Adhere to and uphold safety regulations in the field, prioritizing a secure and compliant work environment.

CommunicationQuality InspectionReporting & AnalysisSafety RegulationsAdministrative Assistance