Apr 2016 – Mar 2019 · 2 yrs 11 mos · Bangalore

Nov 2014 – Nov 2015 · 1 yr

May 2014 – Sep 2014 · 4 mos

Nov 2009 – Apr 2014 · 4 yrs 5 mos

• Job responsibilities include:
• Developing and maintaining user guides using info mapping techniques and IBM internal style guide.
• Training the global audience through the web conference on IBM ticketing tools.
• Collaborating with the developers to understand the new features planned for the tool and adapting those requirements and changes in the user guides/tri folds/training.
• Routing any problems/concerns faced by the Bangalore team members to the US Manager.

Oct 2007 – Oct 2009 · 2 yrs

• Job responsibilities included:
• Developing and maintaining Investment/Trading related documents using info mapping techniques
• Attending the sanity check meetings with the developers to understand the new features planned for the application (upcoming releases)
• Reviewing documents developed by other writers in the team (quality control)
• Helping the company to set up an e-learning department
• Working on Newsletters
• Training the team/new joiners as and when the need arises

Jan 2006 – Jan 2007 · 1 yr

• Job responsibilities included:
• Developing training materials for the tech support teams to adhere to the needs of the clients
• Facilitating brainstorming sessions, providing strategic instructional direction and creating instructional design proposals
• Collaborating with clients to determine project goals, learning objectives, and performance measurements

Jan 2005 – Jan 2006 · 1 yr

• Job responsibilities included:
• Developing content for the user manuals (scientific software products)
• Creating online help in RoboHelp for the user manual in FrameMaker
• Creating interactive simulations using Captivate for the software demonstrations

Jan 2003 – Jan 2005 · 2 yrs

• Job responsibilities included:
• Editing and developing content for e-learning courses (CBT, WBT, ILT) for internal and external projects
• Developing content for courseware using tools such as Knowledge Producer, Content Producer, Simulation Producer and Lotus Notes.