Ambereen Galaria

Product Manager

Redhill, England, United Kingdom21 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in technical writing and instructional design.
Strong background in developing e-learning materials.
Experience in managing technical documentation across diverse industries.

Stackforce AI infers this person is a Technical Writer with expertise in SaaS and Fintech documentation.

Contact

Skills

Core Skills

Technical DocumentationInstructional Design

Other Skills

Adobe AcrobatChange ManagementCoachingCollaborationContent DevelopmentContent ManagementCritical ThinkingDelegationE-LearningEditingEmployee RelationsHTMLIdentity and Access Management (IAM)Information ArchitectureInformation Development

About

Experienced Technical Writing Manager with a demonstrated history of working in varied domains. Skilled in Captivate, FrameMaker, Technical Documentation, Learning Management, and Instructional Design. Strong media and communication professional with a MSc in Clinical Psychology from Bangalore University.

Experience

21 yrs 6 mos

Total Experience

2 yrs 4 mos

Average Tenure

6 yrs 10 mos

Current Experience

Huron

Manager - Technical Writing

Jul 2019 – Present · 6 yrs 10 mos · London, England, United Kingdom

Reliance jio

Technical Writing Manager

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Bangalore

Accenture software

Lead Technical Writer

Nov 2014 – Nov 2015 · 1 yr

Ericsson

Lead Technical Writer

May 2014 – Sep 2014 · 4 mos

Ibm global services

Senior Technical Writer

Nov 2009 – Apr 2014 · 4 yrs 5 mos

Job responsibilities include:
Developing and maintaining user guides using info mapping techniques and IBM internal style guide.
Training the global audience through the web conference on IBM ticketing tools.
Collaborating with the developers to understand the new features planned for the tool and adapting those requirements and changes in the user guides/tri folds/training.
Routing any problems/concerns faced by the Bangalore team members to the US Manager.

Mphasis an eds company

Senior Technical writer

Oct 2007 – Oct 2009 · 2 yrs

Job responsibilities included:
Developing and maintaining Investment/Trading related documents using info mapping techniques
Attending the sanity check meetings with the developers to understand the new features planned for the application (upcoming releases)
Reviewing documents developed by other writers in the team (quality control)
Helping the company to set up an e-learning department
Working on Newsletters
Training the team/new joiners as and when the need arises

Unisys global services

Curriculum Developer

Jan 2006 – Jan 2007 · 1 yr

Job responsibilities included:
Developing training materials for the tech support teams to adhere to the needs of the clients
Facilitating brainstorming sessions, providing strategic instructional direction and creating instructional design proposals
Collaborating with clients to determine project goals, learning objectives, and performance measurements

Cranes software

Documentation - Engineer

Jan 2005 – Jan 2006 · 1 yr

Job responsibilities included:
Developing content for the user manuals (scientific software products)
Creating online help in RoboHelp for the user manual in FrameMaker
Creating interactive simulations using Captivate for the software demonstrations

Ibm global services

Content Developer/Instructional Designer

Jan 2003 – Jan 2005 · 2 yrs

Job responsibilities included:
Editing and developing content for e-learning courses (CBT, WBT, ILT) for internal and external projects
Developing content for courseware using tools such as Knowledge Producer, Content Producer, Simulation Producer and Lotus Notes.