Venkatesh A — Business Analyst

I am a well-seasoned senior technical writer, UX writer, and editor with over 11 years of experience across various technology domains including SaaS products such as orchestration, security, virtualization, bare metal automation, WAN, LAN, networking, and cloud computing products. I have a good knowledge of DITA, DDLC, SDLC, Agile Methodology, Scrum, and OSI Model in computer networking. I grasp complex technical concepts easily and present them in a simple, clear, and precise manner using gender-neutral and unbiased language. This helps the readers to easily understand complex concepts, use the products with ease and efficiency, and increase the overall user experience. I have helped UX Designers by writing UX content for buttons, error messages, call-to-actions, confirmation messages, instructional texts, warning messages, and popup texts. I am a go-getter and a quick learner, adapt easily to various domains and technologies. I can work in a fluid environment. I have good experience in writing, reviewing, proofreading, and editing user guides, release notes, installation manuals, administrator guides, knowledge base articles, and partner certification guides using DITA and XML authoring. I meticulously plan and manage workflow to ensure completion of the project on time by effectively communicating with SMEs and other stakeholders of the project to get the required information and communicate any gaps in the document. Achievements: In HCL: • I led a team of technical writers for the BD project. • I received the best performer award for taking up an additional project and completing it on time with my ongoing project. • I received appreciation from Cisco for quickly ramping up and delivering the documents when a critical resource did not join the project. In VMware: • I received the At Our Best award for testing and validating OneDocWorks, the internal documentation tool, along with my routine work. • I was promoted as a Senior Technical Writer within a year based on my performance. Tools Used Adobe Oxygen XML Author 20.0, DITA authoring Adobe FrameMaker 12, structured authoring Knova Editor, XML authoring Confluence 6.15 Release Notes Automation DocWorks Adobe Experience Manager, Content Management System and ePublishing Publication Manager, Content Management System and ePublishing MS Office Suite Adobe Acrobat SharePoint Adobe Illustrator SnagIT MS Visio Jira CDETS Bugzilla Certification • Business English Certificate (BEC) Vantage – Grade B (78%) • Certification in technical writing from CareerPath

Stackforce AI infers this person is a SaaS technical writer with expertise in user documentation and content management.

Location: Chennai, Tamil Nadu, India

Experience: 12 yrs 7 mos