Dinesh Sharma

Program Manager

Gurgaon, Haryana, India7 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in logistics management for Zomato.
Expert in scaling delivery partner onboarding processes.
Results-driven professional focused on operational excellence.

Stackforce AI infers this person is a logistics and operations expert in the E-commerce and Non-profit sectors.

Contact

Skills

Core Skills

StrategyProject ManagementOperations Management

Other Skills

Client RelationsCustomer ServiceData AnalysisImprovisationLeadershipManagementMicrosoft ExcelMicrosoft OfficePublic Speaking

About

Experienced Program Manager with a versatile background in operations and strategy. Demonstrated success in scaling delivery partner onboarding, optimizing last-mile delivery, warehousing, delivery partner compliance, and new asset development. Proven track record in managing logistics for Zomato with key partners Rapido, Shadowfax, and Loadshare. Results-driven professional with a focus on driving operational excellence. Let's connect to explore collaboration opportunities and strategic growth.

Experience

Zomato

7 roles

Program Manager

Jan 2023 – Present · 3 yrs 2 mos

Leading end-to-end operations and formulating strategic initiatives for the onboarding of delivery partners across Digital and 3rd Party channels.

Strategy

Associate Program Manager

Jul 2021 – Dec 2023 · 2 yrs 5 mos

Spearheaded multiple projects focused on enhancing delivery partner and customer experiences, encompassing Last Mile delivery, warehousing, asset procurement, compliance, new asset development, and in-app product innovations.
Instrumental in developing new products while ensuring cost optimization to establish a sustainable ecosystem for both delivery partners and the organization.
Launched in app marketplace for delivery partners.

Strategy

Assistant Manager

Oct 2020 – Jul 2021 · 9 mos

Managed comprehensive end-to-end operations and quality control for 3rd party logistic deliveries in collaboration with Rapido, Shadowfax, and Loadshare for Zomato.
Ensured seamless and efficient logistics services, contributing to the overall success of Zomato's delivery operations.

Strategy

Team Lead

Feb 2019 – Oct 2020 · 1 yr 8 mos

Implemented cost utilization strategies and improved user experience in the top 10 cities of Zomato's online ordering business.
Coordinated the successful launch of online ordering services in 300+ Tier 3/4/5 cities.

Strategy

Launch Lead

Promoted

Nov 2018 – Jan 2019 · 2 mos

Successfully launched Siliguri, Durgapur, Ahmednagar, and Dhule on online ordering platforms, demonstrating strategic planning and execution skills.

Strategy

Senior Executive Launch

May 2018 – Oct 2018 · 5 mos

Pioneered the launch of online ordering operations in Bhubaneshwar, Cuttack, and Varanasi, contributing to operational expansion.

Associate

Nov 2017 – Apr 2018 · 5 mos

Worked on enhancing online ordering hygiene, contributing to an improved and seamless user experience.

Zomato feeding india

Community Manager

Apr 2020 – Jun 2020 · 2 mos · Gurugram, Haryana, India

Handled operations & supply for one of the biggest accounts of Feed The Daily Wagers Campaign (Feeding India) during CoviD-19 Lockdown, which distributed around 11.6 Million meals out of a total of 65 Million meals to the Daily Wagers.

Strategy