May 2018 – Feb 2019 · 9 mos · Gurgaon, India · On-site

• Ensured seamless 𝐝𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐢𝐧𝐠 𝐨𝐟 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞 by managing inventory, equipment maintenance, housekeeping, security, and administrative support.
• 𝐇𝐚𝐧𝐝𝐥𝐞𝐝 𝐦𝐞𝐦𝐛𝐞𝐫 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠, invoicing, billing, and payment follow-ups, working closely with the accounts team to ensure financial accuracy.
• Built strong client relationships through consistent service delivery, proactive support, and 𝐩𝐫𝐨𝐦𝐩𝐭 𝐢𝐬𝐬𝐮𝐞 𝐫𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐡𝐢𝐠𝐡 𝐦𝐞𝐦𝐛𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧.
• Drove multiple operational 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬, including layout planning, vendor negotiations, and implementation of efficiency-enhancing tools.
• 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐞𝐝 𝐚𝐧𝐝 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐞𝐝 𝐭𝐚𝐥𝐞𝐧𝐭 for front desk, hospitality, sales, and marketing roles, aligning candidates with brand values and service standards.
• Managed sourcing, screening, interviewing, and hiring processes; 𝐛𝐮𝐢𝐥𝐭 𝐚 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 to meet frequent staffing needs.
• 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐛𝐚𝐥𝐚𝐧𝐜𝐞𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐩𝐞𝐨𝐩𝐥𝐞 𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬, supporting a professional, welcoming, and productive coworking environment.

Jan 2017 – Apr 2018 · 1 yr 3 mos · Gurgaon, India · On-site

• 𝐎𝐯𝐞𝐫𝐬𝐚𝐰 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠, Order Fulfillment, and Forward-Reverse Logistics operations, including support services such as repair, replacement, and customer escalations.
• Managed 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 by building strong customer relationships and resolving service issues promptly.
• Ensured timely deliveries and pickups by implementing effective area mapping and resource a location, improving service SLAs.
• Conducted daily invoice audits across 30+ invoices, identifying revenue leakages and initiating corrective actions.
• Performed root cause analysis to eliminate recurring errors.
• Drove logistics and process analysis to identify inefficiencies and reduce operational bottlenecks, resulting in improved turnaround time.
• Resolved critical operations-related escalations from customers while implementing long-term process improvements to prevent future issues.
• Analyzed operational constraints, 𝐫𝐞𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐭𝐡𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 delivery across the support and logistics teams.
• Built custom dashboards on HubSpot to 𝐯𝐢𝐬𝐮𝐚𝐥𝐢𝐳𝐞 𝐚𝐧𝐝 𝐚𝐧𝐚𝐥𝐲𝐳𝐞 operational metrics for leadership reporting and process tracking.
• Worked on 𝐂𝐑𝐌 𝐭𝐨𝐨𝐥𝐬 𝐥𝐢𝐤𝐞 𝐙𝐨𝐡𝐨 𝐁𝐨𝐨𝐤𝐬 to manage accounts, track service history, and ensure financial accuracy.
• 𝐂𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐥𝐢𝐧𝐤𝐬 using Razorpay and Citrus gateways to streamline customer billing and transactions.

Jun 2016 – Jul 2016 · 1 mo · Gurgaon, India · On-site

• Online lead management, Follow up assigned orders to ensure that customer receives quality products within the desired time frame.
• Coordinate with Warehouse and Procurement team for stock availability and quality assurance and timely delivery of products.
• Working with Logistics-Forward for smooth and timely delivery.
• Focus on customer retention through offers, assuring quality, and coordinating with reverse and forward logistics to minimize replacement or re-order time.
• Analyzing and understanding customers' requirement for the product and brand and meeting it with the value of the product delivered.
• Focusing on customer retention and minimizing cancellation.
• Optimization of leads through timely addressing the customers, Follow-ups, creating a brand image and trust among customers, and focusing on retention.

Oct 2015 – Nov 2015 · 1 mo · Lucknow · On-site

• To generate leads through networking, referrals, company lead generation and cold calling.
• Identifying prospective Clients, Fixing up an appointment, explaining them about gifting products & negotiating for the contract.
• Increasing sales and profitability.
• Daily and weekly reporting to Sales Officer.
• Ensuring compliance with company's best practices including "customer demand forecast" "winning every key account" "competitor's strategy" etc.
• Regular follow ups with prospective clients.
• Adding more and more clients with the organization