Jun 2021 – Aug 2023 · 2 yrs 2 mos · Bangalore Urban, Karnataka, India

• Built the integration layer which integrates the client’s existing applications and data with Freight Tiger, usage of core product offerings through this service increased the net revenue by 5%.
• Designed and implemented the invoicing functionality which automates the creation of invoices for clients, reducing the turnaround time of invoice generation from days to minutes.
• Architected the itinerary functionality which provides multiple drop points for trip creation, thereby creating 3x more billable trips contributing to an increase of revenue by 10%.
• Built the bulk trip closure functionality which allowed trips to be closed via SFTP, resulting in increased trip completions.
• Tech stack: Nodejs, Java, PostgreSQL, Kafka, Prometheus, Grafana, AWS, Docker, Kubernetes.

Jan 2021 – Apr 2021 · 3 mos · Bengaluru, Karnataka, India

• Integrated Freshworks CRM with Knowlarity’s flagship product SuperReceptionist directing 5% of the traffic from Freshworks to Knowlarity for call support services.
• Improved the logging of integrations codebase to view logs at a central location using Kibana, thereby improving the overall visibility of logs and detection of errors.
• Tech stack: Nodejs, Python, PostgreSQL, RabbitMQ, Redis, AWS, Elasticsearch, Kibana, AWS.

Nov 2018 – Oct 2020 · 1 yr 11 mos · New Delhi Area, India

• Built Contest functionality on our backend for users to earn Amazon credits, reducing the manual effort of moderators, the system was automated giving more than 90% uptime.
• Build a Node.js Microservice for daily brand reporting replacing the manually generated report being sent, reducing cost in terms of time and providing more than 95% uptime.
• Built Review Engine for contests to process the issuing of rewards on our platform eliminating human effort and processing 3x more incoming requests with unmatched ease.
• Built the NMR (New Member Request) processing system in Node.js, the system intelligently placed the person to the most appropriate Mom's Whatsapp group. The system was able to handle 3x more requests, Efficient matching increased retention by more than 76%.
• Built SMS-Scheduler in Node for contests on our website to track participants and send alerts regarding contests, the participant conversion rate increased by 35%.
• Wrote ETL scripts in Node.js to pipeline data from MongoDB to Redshift Data Warehouse.
• Worked closely with the SEO team to build a category service structuring content into a hierarchy of categories giving a 2x boost to our content ranking in Google and other search engines, providing 30% more organic reach and landing of users via search engines.
• Tech stack: NodeJs, MongoDB, Python, EK(ElasticSearch, Kibana), Git, AWS.

Jan 2018 – Jul 2018 · 6 mos · Gurgaon, India (Intern)

• Built a Microservice in Node.js for a simplified payout to providers, leveraging the productivity of our business and operations team, enabling processing of 2x more payouts.
• Worked on the Provider Dashboard securing bank details, dynamically displaying taxes, improving the UI and functionality using Angular.js, reducing unforced errors by 90%.
• Worked on Ameyo-UC-Integration, popping the profile of the provider during the call, eliminating the manual effort of CX(Customer Experience).
• Wrote automation scripts in python to update the user profiles by their location, using Google Maps API and sending monthly invoices to providers regarding the purchase of credits.
• Built API’s in Node to communicate with Exotel, using IVR’s (Interactive Voice Response), this internal tool greatly helped the business team in educating the users providing 2x more retention.
• Worked on migrating all text messages sent through WhatsApp to HSM’s (Highly Structured Messages), allowing first-time users to recognize UrbanClap in Whatsapp Messages and not treating it as spam.
• Tech stack: AngularJS, NodeJs, MongoDB, Python, EK(ElasticSearch, Kibana), Git, AWS.