Jan 2020 – May 2022 · 2 yrs 4 mos · Seattle, Washington, United States

• Worldwide Head of Renewed by Amazon Warehouse
• Led a $110M+ business end-to-end, responsible for core product technology, catalog, digital and physical customer experiences, inventory management, and financial performance; leading the business towards revenue growth and improvement in profitability YoY
• Designed and led implementation of multi‐year roadmaps on technical products and associated digital customer experiences, leading cross-functional teams inclusive of product, program, engineering, category, legal, marketing, CX/UX, and more
• Successfully launched technical products across the ReCommerce business; across both the front-end and back-end; ranging from promotional UX widgets to back-end inventory management systems

Sep 2018 – Jan 2020 · 1 yr 4 mos · Round Rock, TX

• Digital Product Manager:
• Manage the Dell.com digital properties for Dell's Support and Deployment services offerings through both launch and sustain phases with an emphasis on the Consumer-Small Business segments
• Redesigned Dell.com digital properties to offer a premium customer experience and streamline customer journey, using insights from Adobe Analytics and user testing to inform changes
• Developed a web taxonomy which enabled the inclusion of 4+ new offers and Add-to-Cart functionality in the roadmap
• Consulted on copy, visual design, and SEO for digital offer properties
• Managed web development team in order to create and maintain marketing assets, global web properties, and the online checkout configurator

Jun 2017 – Sep 2018 · 1 yr 3 mos · Round Rock, TX

• Case Study Program Manager:
• Managed the SDS customer story program end-to-end, including customer leads, vendor relationships, & content production; ultimately influencing 1,800+ deals
• Implemented customer reference process improvements which increased internal engagement on sales enablement collateral by 500% in 6 months and enhanced sales-marketing relationships
• Restructured the CRCS team to improve processes, improve job satisfaction for team members, and maximize cost:value of human capital
• Services Social Media Strategist:
• Performed competitive research and benchmarking on social media content related to services and overall brand
• Developed a team structure and processes for a social media team specific to Dell services
• Developed a Social Brand Ambassador program to seed Dell marketing content and develop the personal brand of Dell team members
• Facilitated training of 100+ team members for internal social media certification
• Special Projects:
• Directed analysts in analyzing sales data to segment customer profiles for deployment services, highlighting pools of customers for programmatically managed sales campaigns, as well as further offer feature value analysis by the product management team
• Assisted in story development for product awards nominations
• Designed an intern project which had a $700k est impact on revenue in only 3 months

May 2016 – Aug 2016 · 3 mos · Round Rock, TX

• Driver of adoption for Dell SupportAssist (www.dell.com/supportassist) through Dell Partners:
• Developed operational strategies for improving channel partner adoption of Dell SupportAssist, highlighting a $21M revenue opportunity
• Analyzed customer and partner journeys when using Dell support tools to identify pain points in the experience
• Defined key functionalities to be included within the design of a partner-centric customer management tool
• Designed a theoretical investment strategy using a $100M budget to make Dell a leader within the cybersecurity industry to win 1st place in the Dell Security case competition

Aug 2015 – May 2017 · 1 yr 9 mos · Tempe, AZ

Aug 2014 – May 2015 · 9 mos · Skokie, IL

• Achievements:
• Designed curriculum for individualized settings within a multicultural community by managing personal relationships to extract data vital for planning
• Executed lesson plans in diverse and rapidly changing environments for over 70 adolescents daily
• Motivated previously low-performing students to increase productivity and investment in their education by performing personal history and interest analyses in order to strategically position individuals to be in line with learning targets
• Courses:
• U.S. History
• Western Civilizations
• Modern World History.
• Extracurriculars:
• Assistant Football Coach
• Indo-Pak Club Co-Sponsor

Apr 2013 – Aug 2014 · 1 yr 4 mos · Chicago, IL

• Developed technique and schemes for defensive backs, wide receivers, and special teams for kickoff and punt return.
• Designed and implemented an off-season physical training program designed to increase team morale and engagement
• Developed and managed relationships with over 130 diverse adolescents daily

Aug 2012 – Apr 2014 · 1 yr 8 mos · Chicago, Illinois, United States

• Completed clinical hours across grades 6-12 at Nicholas Senn HS, Mather HS, and Budlong MS
• Developed and managed relationships with over 130 diverse adolescents daily