May 2021 – Mar 2022 · 10 mos · Gurugram, Haryana, India

• At Times Internet, I served as a Chief Design Manager, where I focused on elevating user experience for the Times Card Payments app and other applications. By leveraging user analytics, I significantly boosted customer satisfaction and engagement. My efforts led to a remarkable 30% increase in user retention and a 60% growth in new users with the app's latest release.

Oct 2019 – May 2021 · 1 yr 7 mos · Hyderabad Area, India

• At ServiceNow, I played a pivotal role in enhancing user experience through comprehensive design strategies. I delivered impactful design solutions that improved task completion speed by 18% and influenced the adoption of a multi-million-dollar product. Additionally, I streamlined compliance processes and successfully onboarded new design talent, fostering a productive team environment.

Feb 2018 – Oct 2019 · 1 yr 8 mos · Greater Chennai Area

• At Freshworks Inc., I played a pivotal role in enhancing user experience through innovative product design. By designing the Admin bot builder and optimizing workflows for Freshdesk and Freshcaller, I significantly improved support agent efficiency and reduced ticket resolution time. Additionally, I successfully organized a major design event that strengthened community ties and elevated our brand's presence in the industry.

Apr 2015 – Feb 2018 · 2 yrs 10 mos · Gurugram, Haryana, India

• In my role at Airtel, I spearheaded the UI/UX design for various digital products, including the Airtel website and Airtel Dialer. I managed a dedicated team of designers, focusing on hiring and mentoring to foster talent. My efforts contributed to enhancing user experiences across platforms like Airtel Entertainment and the Unified Payment Interface, ensuring a seamless interaction for users.

Nov 2014 – Apr 2015 · 5 mos · New Delhi Area, India

• At Snapdeal, I played a pivotal role in transforming the user experience through innovative design and strategic initiatives. My responsibilities included leading the rebranding project, developing mobile applications, and enhancing seller platforms. I also focused on mentoring new hires, ensuring a seamless integration into the team.

Oct 2011 – Nov 2014 · 3 yrs 1 mo · Gurugram, Haryana, India

• In my role at Directi, I contributed to the design of innovative applications such as Talk.to, Flock, Poof, and Tring. My responsibilities included creating visually appealing interfaces and improving user interactions across various platforms. I worked closely with teams to ensure a cohesive design strategy that enhanced user experience and engagement.

Apr 2011 – Oct 2011 · 6 mos

• In my role at Virtuos Solutions Private Ltd., I was integral to the social media web marketing team, focusing on interface design and project management. I led a talented group of creative and HTML experts, ensuring high-quality designs and timely project delivery. My responsibilities included risk identification and maintaining brand integrity, which contributed to a cohesive user experience.

Feb 2010 – Apr 2011 · 1 yr 2 mos · Delhi

• 1. Design and development of the creative pieces, Web portals and emarketing pieces for client
• satisfaction.
• 2. Website Design & Development projects.
• 3. E-mailers to generate buzz and promote events.
• 4. E-Newsletters to build lasting relationships.
• 5. Aggressive search engine marketing and website optimization to drive qualified traffic.
• 6. Customized marketing database creation for targeted sales.
• 7. PPC campaigns and website development from scratch for strong online presence.
• 8. Jazzing up clients website and external marketing communications with creative graphics.
• 9. Flash Presentations and Demos.
• 10. Creative PPTs creation.

Mar 2009 – Feb 2010 · 11 mos

Feb 2007 – Mar 2009 · 2 yrs 1 mo

May 2005 – Feb 2007 · 1 yr 9 mos