Jan 2022 – Dec 2022 · 11 mos

• Managed Loan Servicing Syndication & Bi-lateral) team and associated portfolios for Americas region covered under the scope of Mizuho Global Services.
• Responsible for ensuring accurate and timely administration and servicing of the Bank’s syndicated and bi-lateral loan portfolios, ensured daily activity complies with state and federal laws, regulations and Bank lending policies and procedures.
• Ensured department activities run smoothly and provides a high level of customer relations and services also staff are fully knowledgeable and skilled in all areas of servicing syndicated and bi-lateral loan facilities.
• Performed periodic data integrity checks, achieved zero escalations by implementing proactive risk controls and efficient query resolution processes.

Dec 2020 – Jan 2022 · 1 yr 1 mo

• Managed end to end Loan Syndication Agency Assignments and Lender Relation Loan Operations US Servicing) functions for Barclays Agented deals Participated in regularly scheduled and ad hoc calls to address KRI/workflow issues as deemed appropriate by the Barclays Onshore team.
• Ensured Standard Operating Procedures STOP, Training Materials and Blueprints are maintained and updated with changes/control changes and annually reviewed in line with control requirements.
• Preparedness for Audits (from External departments, Controls etc.) using in-depth subject knowledge, regularly maintaining process hygiene and driving audits completion.

Apr 2019 – Dec 2020 · 1 yr 8 mos · Gurgaon, Haryana, India

• Process: Confidentiality Agreements & Corporate Actions (EMEA & US Region)
• Create & maintain online sharing databases with loan asset information.
• Regular review of internal & external client access to our workspaces.
• Responsible for ensuring transactions are completed within a timely manner or before deadlines.
• Log all confidentiality agreement requests on register & maintain related correspondence on shared drives.
• Preparation of volumes reports & statistics for the trading desks & loan operations management.
• To ensure all control points in place are being followed by the team with the stipulated timelines.
• Monitoring of cash & system advices to ensure that all entries are reconciled annotated & escalated on daily/weekly basis in line with guidelines set by Operations Risk & Control.
• Process Improvements and Projects:
• Developed a zero-cost tool with the help of BOFA Business Automation Solutions team to simplify the financials review exercise, reducing operational risk and contributing to 18% efficiency Risk Reduction.
• Demonstrated an ideal approach of coordinating intra department and worked closely with Loans PNL controllers in streamlining daily loans fees reporting process Increased Efficiency. Standardized the US Loan servicing function in BOFA.
• Implemented the real-time transaction correction process in partnership with Credit Service Representative. Timely correction helped in reducing the error count in an internal control report which increased the overall quality of the process Defect Reduction.

Jan 2017 – Mar 2019 · 2 yrs 2 mos · Gurgaon, Haryana, India

• Process: Global Loan Operations – GMO&MO (Global Market Operations & Middle Office)
• Monitoring the daily incoming trades and assign/ensure these have been processed within the TAT time agreed.
• Check the Same day settlement issues and releasing of swifts.
• Ensure that all confirmations and documentations is in place while trade settlement.
• Responsible to verify and authorize transactions, reconcile transactions processed on daily basis and ensure all settlements within applicable cut-offs.
• Ensuring flows to the payment system are successfully fed, matched & payments remitted within the agreed cut off times.
• Collate cash movements & reports data to funding team ensuring strict currency deadlines are met.
• Mails management as a checker and to ensure the mail is responded by team or an interim response given with a commitment of target deadline.
• Quality and control in the management of breaks/discrepancies which includes problem solving skills, identify root cause of issue, updating each case with accurate executive summary as per set procedure.
• Ensure timely, accurate, and complete communications between the Desk / Sales Person / Traders & other operations team situated in various locations for trade support & errorless settlements.
• Organize meetings to address complex issues and to reduce the outstanding trades within the defined targets. Additionally, take turns to drive team meeting.
• Providing supervisory assistance to the team members, monitoring performance on an ongoing basis and ensuring continuous development of the team.

Oct 2016 – Jan 2017 · 3 mos · Gurgaon, Haryana, India

• Monitor the locked pipeline - mandatory and best efforts. Ensure accurate commitments/locks, report on and reconcile all lock details.
• Lock and validate the accuracy of locks, manage margins, monitor the cancellation/expiration of locks and manage all applicable reports.
• To check Credit Report, Desktop Underwriting Analysis Report, Risk, Eligibility, Red Flags & Derogatory items associated with lock request.
• To review rate lock request and complete buy side and sell side lock and pricing information.
• Accurately and efficiently entering loan information required for locking, relocking, modifying and extending mortgage commitments, as well as, verifying pricing on all lock requests and confirmations, committing loans with Investors.
• To review and confirm all lock requests within posted time frame and maintaining the accuracy of lock data within the system.
• Responsible for various fee calculations, Charge/Credit, Profitability from loan, Required Revenue, Gain on sale and to verify loan-level pricing adjustments. (LLPA's)
• Facilitate lock extensions, cancellations, as well as program and term changes as directed by the LOs, Underwriting, and in accordance with pricing policies.
• Responsible for producing internal reports to assist management in pricing loans and managing loans in the pipeline.

Jul 2013 – Jul 2016 · 3 yrs · Greater Jaipur Area

• Handled settlement of Syndicate deals covering Debt Capital Markets (DCM), High Yield Capital Market (HYCM) and Equity Capital Market (ECM).
• Responsible for updating priced deal on trade date, reconciliation of deals with prospectus & syndicate agreement, collecting expenses, Trading Gain/Loss, Carve Out’s from the Underwriters on lead deals, sending expenses and short covers on non-lead deals.
• Responsible for syndicate accounting and the final settlement of deals within 90 days following the syndicate settlement date, as well as various fee collections.
• To provide each member of selling syndicate an itemized statement of syndicate expenses that shall include the following categories of expenses legal fees, advertising, travel & entertainment, closing expenses, loss on oversales, telephone, Postage & communications, co-manager expenses, data processing & book-building charges.
• To generate deal code, client code & final settlement letter with expense calculation summary for all lead transactions.
• Wiring funds to clients through payment system. (FED Wires)
• Monitor open payables, receivables, deal expenses and to capture IPOs/Tickers from Bloomberg.
• Responsible for notifying Underwriters/Co-managers of any anticipated delay in closing the lead deals beyond the closing date in the offering document or any subsequent delays in the closing date.
• Ensure timely, accurate, and complete communications between the Desk / Sales Person / Traders & other operations team situated in various locations for deal support & errorless settlements.
• Regularly update management through timely preparation of Daily, Weekly, Monthly MIS reports on the aged exceptions also sharing the comments with the controls team on calls.
• Focus on timely review and updating the KOP’s to ensure performance of tasks based on agreement besides ensuring high quality service through identification of process improvement ideas and implementation of changes.

Sep 2010 – Jul 2013 · 2 yrs 10 mos · Greater Jaipur Area

• Worked as a Process Associate with ACE USA. Handled claims setup, registering payments, stop payments, void and reallocation of payment, recoveries and deletion of payment.
• Dealing with Brokers/Underwriters and Reinsurers for reinsurance agreements and billing and collection settlement.
• Quality check for the documents (QC) and client data management.
• Handled Escalations, client queries, complaints and billing questions.