Sarthak Nagia

CEO

Gurugram, Haryana, India15 yrs 2 mos experience

Key Highlights

Expert in transforming lending with technology.
Proven track record in leading large teams.
Specialized in compliance and customer-centric operations.

Stackforce AI infers this person is a Fintech leader with expertise in operations and customer experience.

Contact

Skills

Core Skills

LeadershipTechnologyCustomer ExperienceOperationsCompliance

Other Skills

Customer ServiceProcess AutomationProcess ControlsMicrosoft OfficeMicrosoft ExcelBankingFinancial AnalysisFinanceRisk ManagementMicrosoft WordPowerPoint

About

Progressive experience in retail lending and consumer finance in hfc,nbfc, banks with expertise in building, running, leading end to end business, credit, Ops, collections, Technology, Compliance and Product for secured and unsecured loans across MSME, mortgages, auto, 2w, personal loans as a CXO. Handled large multi layer teams with strong leadership and retention deliverables.

Experience

15 yrs 2 mos

Total Experience

3 yrs 2 mos

Average Tenure

2 yrs 3 mos

Current Experience

Findoc

Head --NBFC

Feb 2024 – Present · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

Transforming lending by building a digital first, customer centric,compliant and profitable nbfc grounds up.
Heading all business verticals..Started digital lending, set up credit risk vertical with process controls through Ops.
Creating robust technology stack as a back bone for frictionless loan disbursal and repayment.
.Driving business compliances as a watch dog and orchestrating product function for strategising new business and co- lending partnerships
Driving sales with collections.

LeadershipTechnology

L&t finance

2 roles

Head Operations- SME and Mortgages

Feb 2023 – Jan 2024 · 11 mos

Leadership

Head Operations and Service --SME business

May 2021 – Jan 2023 · 1 yr 8 mos

Built a tech driven Operations and customer experience stack grounds up.

Leadership

Clix capital

Vice President-Head retail lending operations

Oct 2017 – Dec 2018 · 1 yr 2 mos · Gurgaon, Haryana, India

Spearheading disbursements, repayments, customer service and loan life cycle for lending in Small and medium enterprises, mortgages, vehicle loans and Personal loans.
Heading a lean team with monthly all India centralised disbursement of 2000+ loans aggregating 140cr+per month with a book size of 1000cr+ , focus on process automation, document hygiene and fund out with least TAT.
Heading emi repayment through pdc/ nach and bank reconciliation for live portfolio of 2500+ monthly repayments.
Managing customer service fulfillment though centralised outsourced call centre.

Leadership

Muthoot housing finance co ltd

Sr Vice president- Head Operations and customer service

Jan 2015 – Oct 2017 · 2 yrs 9 mos · Mumbai Area, India

Heading the operations processes of the Co. Spearheading the operational initiatives for home loans and loan against properly in documenting Operational policies, compliance, process controls, IT system solutions, payment systems, risk mitigations , planning , designing and executing cost effective, scalable operational process to reduce TAT and provide competitive edge in the affordable housing finance industry. Customer service across pan india branches . Handling the complete loan life cycle for 11000+live customer with 40cr monthly disbursements having 600cr + book size.

Leadership

Magma fincorp ltd.

Zonal operations Head West India

Jul 2008 – Dec 2014 · 6 yrs 5 mos · Mumbai Area, India

Heading entire branch operations for Maharastra, Gujarat, CG,MP for loan disbursements for auto loans ,commercial vehicle loans, Construction equipments loans, tractor loans, business loans and Mortgage loans