Manish Dubey

Operations Associate

Delhi, India3 yrs 2 mos experience

Highly Stable

Key Highlights

Proficient in IT Service Management tools like ServiceNow.
Hands-on experience in troubleshooting and technical support.
Strong communication skills in customer interactions.

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT Service Management in a B2B environment.

Contact

Skills

Core Skills

It Service ManagementTechnical Support

Other Skills

CommunicationIT OperationsIncident ManagementLeadershipManagementNetworkingProblem SolvingRemote DesktopRemote TroubleshootingSalesServiceNow AdministrationSoftware InstallationStrategyTroubleshooting

About

Seeking a beginner role to enhance and explore my technical knowledge gained at Manav Rachna University in the last three years. I hold a BCA degree from the same college .

Experience

Hcltech

2 roles

Technical Associate

Jan 2023 – Present · 3 yrs 2 mos · Noida, Uttar Pradesh, India

Proactively follow up on IT service request and Incidents until customer confirms
resolution. Performing application repair/installation.
Serve as the first point of contact for customers seeking technical assistance over the
phone, email and chat. Hands-on Experience with ITSM tools (ServiceNow).
MS-Office 365 application troubleshooting, User Access management in Azure Active
Directory.Direct unresolved issues to the next level of support personnel.
Follow-up and update customer status and information. Performing basic computer,
network and printer related issues.