Apr 2021 – Mar 2023 · 1 yr 11 mos · Gurugram, Haryana, India

• Partner Training & Customer Experience - Professional Cleaning Services Business
• May 2022 – Mar 2023
• Revamped service and training design UC’s flagship ‘Bathroom Cleaning’ service to increase the category NPS
• Increased category NPS by implementing tech-led job audit systems – ‘Proof of Work’ & ‘Customer Handshake’
• Responsible for training strategy & operations: onboarded 4,000+ partners in 3 months with an avg. customer rating of 4.75
• Built a team of 70+ members, including both category managers, business analysts and pan-India training organization
• Growth Bets – AC & Appliance Repairs Business
• (Apr 2021 – Apr 2022)
• Built the growth strategy for the AC & Appliance Repairs vertical and identified ‘Lock-In Constructs’ to drive category repeat. Launched ‘Annual Service Plans’ for AC Service which saw an adoption of 10% (30k+ plans sold, INR 1.5 Cr+ accretive revenue)
• Designed and launched a new business sub-category called ‘Home Appliance Warranty’ in partnership with ACKO Insurance. Sold 500+ Warranty plans (GMV of INR 10 lakh+) across top 6 metros in 90 days with an Average Order Value of INR 2,000+

Jul 2019 – Apr 2021 · 1 yr 9 mos · Guntur

• Vertical Lead (Agri Shop): eChoupal 4.0, ITC’s Digital Platform for farmers (>100k users)
• Built out a full-stack phy-gital (physical + digital) Agri-Input marketplace (Seed -> Fertilizer -> Agrochemicals -> Implements)
• Serviced 3500+ Farmers in 6 months, delivering a cumulative GMV of ~ INR 1.5 Cr and a top line of ~ INR 10 lakh
• Undertook cross-functional responsibilities including Technical Product Management, Business Strategy and Operations
• Program Manager: High Level Experts’ Group (HLEG) on Agri Exports under the Fifteenth Finance Commission
• Submitted a 300-page recommendation report on India’s Agri Exports to the 15th Finance Commission of India
• Worked closely with multiple Business Heads within ITC Agri Business / Olam and with McKinsey (knowledge partner)
• Key activities: Value Chain Research on priority Agri-clusters for India, expert consultations in the Agri-space (public and private) and framework building for the design and governance of State-led export plans

May 2018 – Jul 2018 · 2 mos · Anaparthy, India

• Received a Pre-Placement Offer for outstanding performance
• Proposed supply chain optimization & warehouse mechanization solutions amounting to annual savings of ~ INR 4 Cr

Nov 2017 – Jan 2018 · 2 mos · Gurgaon, India

• Worked in the Risk Advisory Division and spearheaded a Trade Schemes audit for a client.
• Suggested improvements for incentivization programs for distributors basis sales and incentive data for a top automotive player.

May 2017 – Jul 2017 · 2 mos · Mohali, India

• Undertook a Research Project involving literature survey titled, "Frequency Compensation and High Speed Analog Design Trade-Offs" as part of my internship.
• The project involved analysis and simulation for solving challenges faced during CMOS Analog Design for High Speed and Gain while maintaining stability in practical analog circuitry.

Dec 2016 – Jan 2017 · 1 mo · Gurgaon, India

• Worked at IBM Gurgaon campus as part of technology partnership with Airflex and worked on latest IBM Watson Technologies.
• Used a Trade-off Analytics API to create a Customer Care Dashboard App which prioritizes and optimizes between parameters to ensure effective customer service.